[118845] in North American Network Operators' Group
Re: Upstream BGP community support
daemon@ATHENA.MIT.EDU (JC Dill)
Sat Oct 31 19:48:23 2009
Date: Sat, 31 Oct 2009 16:47:39 -0700
From: JC Dill <jcdill.lists@gmail.com>
CC: nanog@nanog.org
In-Reply-To: <d626d8700910311337q3924eeeel5acd93816c985984@mail.gmail.com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Andy B. wrote:
> I tried to contact my upstream several times through different channels
> to get some background as to why they would not be able to provide us
> this service, but all we get is tickets that get closed without an
> answer. Management itself does not seem to bother either.
>
Completely separate from your question about BGP community support
policies, the quoted text above is a stopper for me. Any company that
wants my money shouldn't close tickets without an answer - about
anything, ever. This is a huge customer support red-flag issue for me.
As always, YMMV.
jc
