[118514] in North American Network Operators' Group
Re: Need a clueful Telia AS1299 engineer
daemon@ATHENA.MIT.EDU (Adam Rothschild)
Thu Oct 22 17:59:24 2009
Date: Thu, 22 Oct 2009 17:58:32 -0400
From: Adam Rothschild <asr+nanog@latency.net>
To: Jeffrey Lyon <jeffrey.lyon@blacklotus.net>
In-Reply-To: <16720fe00910221319q137762fcyd8803addd3ea6323@mail.gmail.com>
Cc: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On 2009-10-22-16:19:53, Jeffrey Lyon <jeffrey.lyon@blacklotus.net> wrote:
> Could a clueful AS1299 engineer please drop me a line? Dealing with
> the Level 0 technicians that are offered to IC clients is completely
> useless in diagnosing a rather serious issue.
rr@telia.net is a good place for routing/policy-related inquiries, or
carrier-csc@teliasonera.com for more time-sensitive issues. Both can
provide a quick escalation path to clue and enable.
I've amassed some individual contacts from being a customer, which I'd
be happy to share off-list...
-a
