[1183] in North American Network Operators' Group
Re: outages, quality monitoring, trouble tickets, etc
daemon@ATHENA.MIT.EDU (Dave Siegel)
Mon Nov 27 16:28:34 1995
From: Dave Siegel <dsiegel@rtd.com>
To: loco@mfst.com (Jonathan Heiliger)
Date: Mon, 27 Nov 1995 14:13:35 -0700 (MST)
Cc: smd@chops.icp.net, mdz@netrail.net, nanog@merit.edu
In-Reply-To: <9511271111.ZM13476@tweek.mfsdatanet.com> from "Jonathan Heiliger" at Nov 27, 95 11:11:00 am
> > Jonathan> Everyone likes to portray
> > Jonathan> the image of having a 99.98% uptime whenever
> > Jonathan> possible, even though most folks realize
> > Jonathan> that it just plain isn't possible
> >
> > Well, more importantly, what on earth does a number like
> > that mean?
>
> Sorry, bad choice of words. Rather than uptime, availability would be the
> proper word. Availability tends to be the amount of time the network is
> "available" for the customer to receive their expected service (whether
> guaranteed in writing or not), and for the customers expectation of how the
> service will perform when it is considered "in-service" is met.
heh.
Depending on the service organizations view customer expectations, there is a
little too much room for differences in perceived uptime using that definition.
Dave
--
Dave Siegel President, RTD Systems & Networking, Inc.
(520)623-9663 Network Engineer -- Regional/National NSPs (Cisco)
dsiegel@rtd.com User Tracking & Acctg -- "Written by an ISP,
http://www.rtd.com/~dsiegel/ for an ISP."
