[117325] in North American Network Operators' Group
Traffic Shaping on ISPs
daemon@ATHENA.MIT.EDU (Jake Vargas)
Thu Sep 10 03:55:33 2009
From: Jake Vargas <jvargas@crypticstudios.com>
To: "'nanog@nanog.org'" <nanog@nanog.org>
Date: Thu, 10 Sep 2009 00:53:48 -0700
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Hi Nanog,=20
We have recently introduced a MMORPG (online game) to the Internet. We curr=
ently are receiving many complaints from UK (and a few EU) customers of sud=
den traffic loss or slowness which makes the game unplayable. The complaint=
s come through like clockwork from 6:00PM to 11:59PM (GMT). Our chief compl=
aint customers originate from British Telecom who equate to an aggregate es=
timate of 200Mbps during said hours.=20
Is there any advice, known traffic shaping bucket or predictive traffic sha=
ping of sorts that could be impeding our customers use over our ports TCP/7=
000-7500? Would our traffic be considered P2P traffic and throttled once in=
side their ASN (or even outside)?=20
Understandably ISPs would want to protect the precious bandwidth and IP ser=
vices.
We are based in US but I am at a wits end on route shifting over our major =
ISP connections and finding no resolution.=20
Is there anyone who has experienced cross-the-pond issues such as this and =
had had luck in finding a resolution or at least an answer? (Maybe a form t=
o fill out for cut-through allowance/whitelist for our prefix and port rang=
e, if such a thing existed?).
Much obliged,=20
Jake
