[116293] in North American Network Operators' Group
Re: Ahoy, SLA boffins!
daemon@ATHENA.MIT.EDU (William Herrin)
Wed Jul 29 15:25:26 2009
In-Reply-To: <8070E7E5-07BF-424E-9A2F-FC736BA26E66@pch.net>
Date: Wed, 29 Jul 2009 15:25:02 -0400
From: William Herrin <herrin-nanog@dirtside.com>
To: Bill Woodcock <woody@pch.net>
Cc: nanog <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On Wed, Jul 29, 2009 at 12:34 AM, Bill Woodcock<woody@pch.net> wrote:
> Am I over-thinking this?
The SLA's I've looked at promise me that if their service is hard down
for a week (with no ambiguity whatsoever) they'll credit my bill for
upwards of 2% of the $50k/year or so I spend on the Internet
connection for my mutli-million dollar online service.
So yeah, you're overthinking it. When they start coupling those SLAs
with some sort of serious business loss insurance, then paying
attention to the SLA and carefully examining what constitutes failure
may make some kind sense at a technical level.
Regards,
Bill Herrin
--
William D. Herrin ................ herrin@dirtside.com bill@herrin.us
3005 Crane Dr. ...................... Web: <http://bill.herrin.us/>
Falls Church, VA 22042-3004
