[115900] in North American Network Operators' Group
Re: Can someone from SORBS contact me offlist?
daemon@ATHENA.MIT.EDU (Brielle Bruns)
Sat Jul 11 13:12:40 2009
Date: Sat, 11 Jul 2009 11:11:41 -0600
From: Brielle Bruns <bruns@2mbit.com>
To: nanog@nanog.org
In-Reply-To: <2f1d68350907111005m50bc2a98o756313fa3a90e640@mail.gmail.com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On 7/11/09 11:05 AM, Ronald Cotoni wrote:
> Yes, they are really bad. It is actually quite silly that a blacklisting
> service is that slow on responding to problems.
I find it unacceptable that people demand instant service from a company
they don't have prior business arrangements/relationship with. Average
turn around time for the AHBL is around two weeks if we don't have an
established contact and procedure with.
How would you like it if a non-customer came to you demanding resolution
to a problem with a free service you provide? Would you drop
everything, and give that non-customer the same service you give a
paying customer?
--
Brielle Bruns
The Summit Open Source Development Group
http://www.sosdg.org / http://www.ahbl.org
