[115674] in North American Network Operators' Group
Re: Using twitter as an outage notification
daemon@ATHENA.MIT.EDU (Roland Perry)
Sun Jul 5 06:08:15 2009
Date: Sun, 5 Jul 2009 11:01:43 +0100
To: nanog@merit.edu
From: Roland Perry <lists@internetpolicyagency.com>
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In article
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AATbSgAABAAAAAuldg0EWkrSZ9BD0db8+e2AQAAAAA=@iname.com>, Frank Bulk
<frnkblk@iname.com> writes
>When the local power companies uses twitter, then maybe I'll consider using
>twitter for our customers.
That's a poor example as far as the UK's concerned. You can't get
information from the power company for days if you are a domestic
customer.
>There's the temptation by some of companies to leverage the latest
>technology to appear "cool" and "in tune" with customers, but by far and
>large, when something goes down customers either do no nothing, wait, or
>call in. I think the best use of everyone's time is to make sure their call
>center/support desk has the capability to post an announcement to those that
>call in.
It's a High School. They don't have a "support desk" (or more than
handful of phone lines [1]). Even the local radio station can't cope
with one call per school asking them to broadcast the news that they
have closed due to bad weather.
>And then make sure something gets posted to the website.
Unfortunately, the number of students polling the website for news means
it can't cope with the traffic. I don't believe they can justify paying
more for better web hosting, just to manage this once-a-year half hour
event.
--
Roland Perry
