[115657] in North American Network Operators' Group
Re: Using twitter as an outage notification
daemon@ATHENA.MIT.EDU (Marc Manthey)
Sat Jul 4 17:08:13 2009
From: Marc Manthey <marc@let.de>
To: NANOG list <nanog@merit.edu>
In-Reply-To: <!&!AAAAAAAAAAAuAAAAAAAAAKTyXRN5/+lGvU59a+P7CFMBAN6gY+ZG84BMpVQcAbDh1IQAAAATbSgAABAAAAAuldg0EWkrSZ9BD0db8+e2AQAAAAA=@iname.com>
Date: Sat, 4 Jul 2009 23:07:22 +0200
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Am 04.07.2009 um 22:59 schrieb Frank Bulk:
> When the local power companies uses twitter, then maybe I'll =20
> consider using
> twitter for our customers.
well it seems popular
http://www.dell.com/twitter
dell made some money with it too
=
http://en.community.dell.com/blogs/direct2dell/archive/2009/06/11/delloutl=
et-surpasses-2-million-on-twitter.aspx
:-))
>
> There's the temptation by some of companies to leverage the latest
> technology to appear "cool" and "in tune" with customers, but by far =20=
> and
> large, when something goes down customers either do no nothing, =20
> wait, or
> call in. I think the best use of everyone's time is to make sure =20
> their call
> center/support desk has the capability to post an announcement to =20
> those that
> call in. And then make sure something gets posted to the website. =20=
> SMS,
> Facebook, and Twitter fall in line after all that.
>
> Frank
>
> -----Original Message-----
> From: Roland Perry [mailto:lists@internetpolicyagency.com]
> Sent: Saturday, July 04, 2009 10:38 AM
> To: nanog@merit.edu
> Subject: Re: Using twitter as an outage notification
>
> In article <h2ns2s$kcv$1@ger.gmane.org>, Chris Hills <chaz@chaz6.com>
> writes
>>> That's the kind of "marketing-led" response I was hoping to hear.
>>>
>>> But the UK National Rail system now uses Tweets to tell customers =20=
>>> about
>>> disruptions on the trains, and several major UK government =20
>>> departments
>>> and news organisations use it for announcements and "Breaking News".
>>>
>>> So has it become "respectable" yet?
>>
>> When there are open-source equivalents available (e.g. Laconica,
>> OpenMicroBlogger - both of which incidentally are compatible since =20=
>> they
>> are based upon the OMB spec), I do wonder why a commercial or
>> government entity would use a closed-source, non-domestic service.
>
> That's fair comment, but how do you get your customers to install =20
> quirky
> niche solutions to what's a once-a-year problem?
>
> They all seem pretty happy using a multitude of other "non-domestic"
> solutions, which probably accounts for 99% of the stuff they have on
> their PCs.
>
> So "not sufficiently mature" we can get away with as an excuse, but
> "Made in America" isn't going to put many people off :)
> --=20
> Roland Perry
>
>
>
-- =20
Les enfants teribbles - research / deployment
Marc Manthey
Vogelsangerstrasse 97
D - 50823 K=F6ln - Germany
Vogelsangerstrasse 97
Geo: 50.945554, 6.920293
PGP/GnuPG: 0x1ac02f3296b12b4d
Tel.:0049-221-29891489
Mobil:0049-1577-3329231
web : http://www.let.de
Opinions expressed may not even be mine by the time you read them, and =20=
certainly don't reflect those of any other entity (legal or otherwise).
Please note that according to the German law on data retention, =20
information on every electronic information exchange with me is =20
retained for a period of six months.
