[115595] in North American Network Operators' Group
RE: Level 3 - "legacy" Wiltel/Looking Glass bandwidth
daemon@ATHENA.MIT.EDU (David Hubbard)
Thu Jul 2 11:01:42 2009
Date: Thu, 2 Jul 2009 11:01:26 -0400
From: David Hubbard <dhubbard@dino.hostasaurus.com>
To: <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
From: nanog@nanog.org
>=20
> We're not very happy with Level3 anymore either, terrible support, no=20
> RFO is ever given, tickets are closed with no explanation at=20
> all. They=20
> bought so many providers close together that they have a lot=20
> of work to=20
> do to integrate everything into a workable set of products.
Haven't had any support issues, but we've had a billing
dispute that's been going back and forth for 14 months now,
yes, months, and during that time we've gone through three=20
different sales reps, the newest one brought on more than
three months ago and I've yet to hear from the guy.
Good times...
David
