[115198] in North American Network Operators' Group
Re: Blackberry.net Email Administration Contact?
daemon@ATHENA.MIT.EDU (Bruce Horth)
Thu Jun 11 19:57:26 2009
In-Reply-To: <4A306737.20401@jolokianetworks.com>
Date: Thu, 11 Jun 2009 19:57:07 -0400
From: Bruce Horth <bruce.horth@gmail.com>
To: Mark Pace <pace@jolokianetworks.com>
Cc: nanog@nanog.org
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
https://ws.arin.net/whois/?queryinput=3D!%20RIM
abuse@rim.com
ipadmin@rim.com
On Wed, Jun 10, 2009 at 22:08, Mark Pace<pace@jolokianetworks.com> wrote:
> At the moment it appears as tho the blackberry email storm has
> subsided. =A0I thought I'd share a most excellent letter I got from
> Blackberry after one of the Nanog users was kind enough to forward my
> email along to them:
>
>> Hello Mark,
>>
>> Thank you for contacting BlackBerry Customer Support.
>>
>> We have determined that you purchased your BlackBerry product through on=
e of our carrier partners. =A0Your service provider fields general queries =
and provides technical support for all BlackBerry smartphone-related issues=
and can act as your first point of contact in these matters.
>>
>> You may also have the option to receive fee-based support directly from =
Research In Motion, the manufacturer and wireless experts for the BlackBerr=
y solution. If you would like to learn more about this option, please dial =
the appropriate telephone number below and enter option 3 in the phone menu=
to be routed to BlackBerry Customer Care.
>>
>> If your organization has subscribed to BlackBerry Technical Support Serv=
ices, please contact your IT department and have one of your named callers =
contact BlackBerry Technical Support.
>>
>> Note: BlackBerry Technical Support Services is an annual subscription pr=
ogram providing software maintenance and technical support services for you=
r BlackBerry solution. Named callers are personnel within your organization=
who are authorized to contact our support staff. For more information on B=
lackBerry Technical Support Services, please visit:
>>
>> http://www.blackberry.com/support/tsupport/
>>
>> All BlackBerry smartphone users have free access to the BlackBerry Techn=
ical Solution Center. The BlackBerry Technical Solution Center provides a r=
epository of support information, documentation and frequently asked questi=
ons, with enhanced search capabilities so you can easily search for and fin=
d the BlackBerry support information you need. Please visit:
>>
>> http://na.blackberry.com/eng/support/
>>
>> Thank you again for contacting us Mark and have a nice day.
>>
>> Sincerely,
> Lucky me! =A0I can contact my non-existent carrier or I can pay for
> support on a product I don't own that is flooding my network! =A0I feel
> privileged...
>
>
> pace
>
> Mark Pace wrote:
>> If anyone has a contact within Blackberry.net's email department, I'd
>> greatly appreciate it if you could get me in touch with them. =A0We're
>> getting hundreds of connections a second from their mail servers and
>> have had to block them.
>>
>>
>> Thanks in advance,
>> Mark Pace
>>
>
--=20
BH
