[115160] in North American Network Operators' Group
Re: Cogent input
daemon@ATHENA.MIT.EDU (Mike Tancsa)
Thu Jun 11 10:13:49 2009
Date: Thu, 11 Jun 2009 10:13:29 -0400
To: Andrew Mulholland <andy-nanog@bash.sh>
From: Mike Tancsa <mike@sentex.net>
In-Reply-To: <c164b68c0906110701q6a046047rd7c2c2c188eded19@mail.gmail.co
m>
Cc: NANOG <nanog@merit.edu>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
At 10:01 AM 6/11/2009, Andrew Mulholland wrote:
>We didn't have such problems.
>Had nx1Gig from them.
>
>On the few occasions where we had some slight issues, I was happy to
>be able to get through to some one useful on the phone quickly, and
>not play pass the parcel with call centre operatives.
This matches our experience as well. When there are issues, they are
EASY to get a hold of and the people who answer the phone clueful and
dedicated to dealing with IP issues, not "can I help you with your
long distance bill".... Also, they are pretty good about keeping us
informed about maintenance issues. I would not use them as a sole
provider (why run your own AS if you only have one transit provider?)
but certainly I am happy keeping them in the mix to date.
We havent seen the same level of issues as some people in YYZ have
seen, but I think that seems to be more on their 100Mb connections
for some reason. On the gig service we are on, they are fairly
reliable. Not quite as good as TATA/Teleglobe has been for us however.
---Mike
