[1150] in North American Network Operators' Group
Re: outages, quality monitoring, trouble tickets, etc
daemon@ATHENA.MIT.EDU (Hans-Werner Braun)
Thu Nov 23 19:07:56 1995
From: hwb@upeksa.sdsc.edu (Hans-Werner Braun)
To: alan@gi.net (Alan Hannan)
Date: Thu, 23 Nov 95 15:57:09 PST
Cc: nanog@merit.edu
In-Reply-To: <199511232210.QAA27508@westie.gi.net>; from "Alan Hannan" at Nov 23, 95 4:10 pm
> Do you really want outage and downtime on public record, or do you
> want easier access to clueful folx?
A clueful expert system running on a data base collecting information
from all over the place, and answering questions automatically, would
be a good start. Like an automatic responder at something like this FCC
NRC someone mentioned earlier. No need to send me random outage email,
until I perceive a problem. I get enough email even without that. I
care about fixing problems. The problem is that there is no working
procedure if a problem is being perceived, that results in information
to a user in near real-time. The underlying issue is no overall
Internet management, or at least coordination, at this time.
In a computer network we *do* have the technology to do such things,
you know. It requires willingness to do it more than it needs
technology at this point of time.
