[114070] in North American Network Operators' Group
Re: OOB customer communications (Re: Looking for Support Contact at
daemon@ATHENA.MIT.EDU (Andy Davidson)
Thu Apr 30 03:06:06 2009
From: Andy Davidson <andy@nosignal.org>
To: Suresh Ramasubramanian <ops.lists@gmail.com>
In-Reply-To: <bb0e440a0904262024m5018dc8dpa40e5ddcdee86759@mail.gmail.com>
Date: Thu, 30 Apr 2009 08:05:55 +0100
Cc: NANOG list <nanog@nanog.org>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
On 27 Apr 2009, at 04:24, Suresh Ramasubramanian wrote:
> If your email and phone communications are down due to a connectivity
> break, and your customers get connectivity from you [assume no backup
> links, by default .. you'd be surprised at how many smaller customers
> get by with a single link and no backups at all. If their
> connectivity is down too - they just cant get to twitter right?
Twitter, in line with the subject line, has got out of band - updates
by SMS.
So the general lesson is that even organisations with single homed
connectivity can post updates to colleagues, peers, customers, if they
build tools that let them do so from their cellphones... whether this
is via twitter or an externally hosted blog, or status page, or
something else.
Andy
