[114001] in North American Network Operators' Group
Re: OOB customer communications (Re: Looking for Support Contact
daemon@ATHENA.MIT.EDU (Mike Lewinski)
Mon Apr 27 12:31:10 2009
Date: Mon, 27 Apr 2009 10:31:02 -0600
From: Mike Lewinski <mike@rockynet.com>
To: nanog@nanog.org
In-Reply-To: <bb0e440a0904262024m5018dc8dpa40e5ddcdee86759@mail.gmail.com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Suresh Ramasubramanian wrote:
> If your email and phone communications are down due to a connectivity
> break, and your customers get connectivity from you [assume no backup
> links, by default .. you'd be surprised at how many smaller customers
> get by with a single link and no backups at all. If their
> connectivity is down too - they just cant get to twitter right?
I can post status updates to our noc twitter account from my cell phone
(so no reliance on local network) and any customers who are using a
smartphone device can get updates from their mobile, also wholly OOB
from our network. I imagine there's a way to get updates via pure SMS
too. I think it's the melding of the mobile with the Internet that is
what gives Twitter its real power.
I agree however that if the only Twitter access is via regular computer
it loses most of its value in this situation.
Mike
