[113067] in North American Network Operators' Group
RE: Earthlink help needed
daemon@ATHENA.MIT.EDU (Ray Corbin)
Tue Mar 31 14:48:03 2009
From: Ray Corbin <rcorbin@traffiq.com>
To: Mike Lewinski <mike@rockynet.com>, "nanog@nanog.org" <nanog@nanog.org>
Date: Tue, 31 Mar 2009 13:44:59 -0500
In-Reply-To: <49D160B6.5090205@rockynet.com>
Errors-To: nanog-bounces+nanog.discuss=bloom-picayune.mit.edu@nanog.org
Hey,
I'm also having an issue with mail delivery to earthlink. It seems some of =
the messages to earthlink are not reaching the inbox post the initial accep=
tance. Can an earthlink administrator confirm off-list if this is something=
the client can control? The few that I have examples of swear they never r=
eceive the message but our logs show it was accepted for delivery.
Thanks,
Raymond Corbin
443.866.6048
> -----Original Message-----
> From: Mike Lewinski [mailto:mike@rockynet.com]
> Sent: Monday, March 30, 2009 8:16 PM
> To: nanog@nanog.org
> Subject: Re: Earthlink help needed
>=20
> Within an hour of making this post I received a call from a very helpful
> engineer at Earthlink. The problem has been identified and a resolution
> is in the works.
>=20
> Mike
>=20
> Mike Lewinski wrote:
> > One of our mail servers can't talk to any of the earthlink MX servers
> > and after two weeks of trying I've got a queue full of undeliverable
> > mail to their subs.
> >
> > Previous attempts at getting help via postmaster@earthlink.net are
> > unanswered. INOC-DBA has no directory entry for them. This old NANOG
> > post (http://www.merit.edu/mail.archives/nanog/msg01582.html) has a
> > valid phone number but invalid extension. So I hit 0 and got a tech
> > anyway. That tech instructed me to forward on my concerns to
> > blockedbyearthlink@abuse.earthlink.net which I did, but nothing more
> > than an auto-response has come back a week later now (and yes, I
> > followed the instructions in the auto-responder and re-submitted in the
> > requested format).
> >
> > Everything I've read indicates that if we are being blocked deliberatel=
y
> > I should be getting a 550 SMTP error back. We do not even get a SYN/ACK
> > back (nor ICMP unreachable/prohibited, nor RST) so no SMTP errors are
> > generated from their servers. The MX are all pingable and traceable, so
> > its not a routing problem AFAICT.
> >
> > The mailman server here has paranoid rDNS setup, does not appear on any
> > blacklists, and has never been the subject of any spam complaints. It
> > runs a listserv for a professional legal association which charges
> > members a fee before they are allowed to join the list, so the
> > possibility of unwanted third parties being subscribed is very near
> zero.
> >
> > TIA and sorry for the noise. We tried having an Earthlink subscriber
> > work this from the other angle. All she got was "Earthlink has been
> > blocking port 25 for years you should now this by now!"
> >
> > Mike Lewinski
> > --
> > mike@rockynet.com
> > POTS: 303-629-2860
> > INOC-DBA: 13345*mjl
> >
>=20
