[110125] in North American Network Operators' Group
Re: What to do when your ISP off-shores tech support
daemon@ATHENA.MIT.EDU (Martin Hannigan)
Fri Dec 26 00:55:30 2008
Date: Fri, 26 Dec 2008 00:55:22 -0500
From: "Martin Hannigan" <martin@theicelandguy.com>
To: frnkblk@iname.com
In-Reply-To: <001601c966e4$a3bc8ef0$eb35acd0$@com>
Cc: nanog@nanog.org
Errors-To: nanog-bounces@nanog.org
On Thu, Dec 25, 2008 at 6:00 PM, Frank Bulk - iName.com
<frnkblk@iname.com>wrote:
> I don't think there would be a concern about off-shore support if we
> couldn't tell it was "off-shore".
You can't tell most of the time.
The point that is relevant operationally is that off shoring can be a solid
method to help significantly reduce costs. It can work easier for some
functions than others. Level 1/Tier1 support seems like an excellent
candidate for off shoring and I think that the measure is still quality of
service from the provider verses if they off shore or not.
Just my humble opinion.
Happy Holidays!
-M<
