[109428] in North American Network Operators' Group
RE: Level 3 OC-12 cut in SanFran/Hayw
daemon@ATHENA.MIT.EDU (Matthew Huff)
Thu Nov 20 09:32:55 2008
From: Matthew Huff <mhuff@ox.com>
To: Brandon Shiers <brandon.shiers@wyoming.com>
Date: Thu, 20 Nov 2008 09:32:45 -0500
In-Reply-To: <08b301c94b19$2d22f0e0$4401a8c0@cerento.com>
Cc: "nanog@nanog.org" <nanog@nanog.org>
Errors-To: nanog-bounces@nanog.org
Keep waiting. I've been yet unsuccessful on getting a call back from anyone=
. They keep saying the same thing "it's part of a oc12 issue, field techs h=
ave been dispatch, please wait, no etr". Since that's now over 12 hours, I =
don't find it acceptable (not the down part, if it's part of a large cut, o=
utage etc, I understand that), but rather their lack of information. I've e=
scalated it to a "level 4 escalation" and they promised a callback within 1=
5 minutes (which was 30 minutes ago).
By any chance, were you originally a Broadwing customer? I have a feeling t=
hat the oc-12 that was disconnected was a mistake in their db caused by the=
acquisition, and since they may have lost the original info, they may have=
no choice but to re-engineer the circuits.
-----Original Message-----
From: Brandon Shiers [mailto:brandon.shiers@wyoming.com]=20
Sent: Thursday, November 20, 2008 9:06 AM
To: Matthew Huff; 'NANOG list'
Subject: RE: Level 3 OC-12 cut in SanFran/Hayw
I can tell you I have a DS3 here in Wyoming down because of this outage as
well. 14 hours now it's been out and we haven't received anything from L3
unless I call and beat it out of them. I am waiting on a CB from a
supervisor right now.=20
=20
-----Original Message-----
From: nanog-bounces@nanog.org [mailto:nanog-bounces@nanog.org] On Behalf Of
Matthew Huff
Sent: Wednesday, November 19, 2008 10:45 PM
To: NANOG list
Subject: Level 3 OC-12 cut in SanFran/Hayw
We lost a DS3 out of our downtown SF office around 4 hours ago. The Level 3
master ticket for OC-12 outage is #3020259 and is out of Hayworth. Anyone
know anything more about this? Getting any info out of level 3 let alone an
ETR has been challenging.
