[108106] in North American Network Operators' Group
Re: Atrivo/Intercage
daemon@ATHENA.MIT.EDU (Jo Rhett)
Wed Sep 24 02:16:51 2008
From: Jo Rhett <jrhett@netconsonance.com>
To: Joe Greco <jgreco@ns.sol.net>
In-Reply-To: <200809240312.m8O3Chin019488@aurora.sol.net>
Date: Tue, 23 Sep 2008 23:16:39 -0700
Cc: nanog@nanog.org
Errors-To: nanog-bounces@nanog.org
On Sep 23, 2008, at 8:12 PM, Joe Greco wrote:
>> Which is not acceptable. You answer your abuse complaints, you shut
>> down your spammers. Period, end of subject.
>
> That's a bit '90's. I'll settle for s/answer/handle/, because I don't
> think that most sites are willing to actually discuss abuse issues
> with
> random folks submitting complaints, and so that leaves you with either
> sending a form letter of some sort, or not saying anything.
I went out of my way to get it written into our customer contract that
we can discuss abuse issues with the affected parties.
And I am simply an employee, neither an executive nor an owner, so
this took a bit of doing. But it has given me great pleasure the few
times that we made a mistake with a customer, and I got to tell the
affected parties that the abuser is now homeless ;-)
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
