[107198] in North American Network Operators' Group
Re: Level 3 TPA routing today?
daemon@ATHENA.MIT.EDU (Craig Pierantozzi)
Wed Aug 27 20:24:16 2008
From: Craig Pierantozzi <craigp@tozz.net>
To: Jon Lewis <jlewis@lewis.org>
In-Reply-To: <Pine.LNX.4.61.0808271901260.5503@soloth.lewis.org>
Date: Wed, 27 Aug 2008 18:23:51 -0600
Cc: nanog@nanog.org
Errors-To: nanog-bounces@nanog.org
Most likely the issue was communication between the NOC and the
service management center. The NOC deals with the core facing events
versus the SMC which takes the incoming calls from the customers. In
this case the issue was identified and resolved in the NOC.
Perhaps the RFO was not posted internally or whomever you talked with
didn't check the status updates or something. Lot's of things could
have resulted in a tech not knowing about this type of issue.
Anyway, to tie up loose ends, there was a problem on a core router
that was isolated and then repaired in Atlanta.
regards
-Craig
On Aug 27, 2008, at 5:02 PM, Jon Lewis wrote:
> On Wed, 27 Aug 2008, David Hubbard wrote:
>
>> be. The tech I spoke to this morning said he had no
>> knowledge of any issues yesterday, of course my ticket
>> also had none of the information I sent in to them
>> yesterday or even a clear description of what the
>> problem was....
>
> We opened a ticket for today's event and got the same response.
>
> ----------------------------------------------------------------------
> Jon Lewis | I route
> Senior Network Engineer | therefore you are
> Atlantic Net |
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