[106101] in North American Network Operators' Group
Re: Cisco vs Adtran vs Juniper
daemon@ATHENA.MIT.EDU (Doug McIntyre)
Mon Jul 21 02:09:22 2008
Date: Mon, 21 Jul 2008 01:08:23 -0500
From: Doug McIntyre <merlyn@geeks.org>
To: Paul Stewart <pstewart@nexicomgroup.net>
In-Reply-To: <89D27DE3375BB6428DDCC2927489826A0166CF27@nexus.nexicomgroup.net>
Cc: nanog <nanog@merit.edu>
Errors-To: nanog-bounces@nanog.org
On Fri, Jul 18, 2008 at 11:55:44AM -0400, Paul Stewart wrote:
> Still wondering if anyone knows how the Cisco lifetime warranty really
> works...?
You call up TAC, tell them you have a problem with your catalyst.
Since the huge gray-market problem with cisco gear, they'll probably
want proof that you are original owner, so you'll most likely need to
dig up invoices showing buying from an authorized cisco dealer/distributer.
If they are happy with your documentation, you get support. If its a
security problem with the software version, they'll give you a link to
download a fixed version. If you have bad hardware, you'll get it
cross-shipped next-business-day.
You still need Smartnet to get any version upgrade, or faster shipping
than NBD.
