[105004] in North American Network Operators' Group
Re: Querstions about COGENT and their services...
daemon@ATHENA.MIT.EDU (Marshall Eubanks)
Tue Jun 3 13:41:21 2008
From: Marshall Eubanks <tme@multicasttech.com>
To: "randal k" <nanog@data102.com>
In-Reply-To: <daf895880806031006m48104ecchcf3c175988338111@mail.gmail.com>
Date: Tue, 3 Jun 2008 13:40:30 -0400
Cc: nanog@merit.edu
Errors-To: nanog-bounces@nanog.org
I have been very pleased with our service from Cogent.
Regards
Marshall
On Jun 3, 2008, at 1:06 PM, randal k wrote:
> We've had Cogent for going on three years now, and they've been
> nothing but exceptional across the board. Our sales guy is excellent -
> attentive but not overbearing. We've had one easily-resolved billing
> issue, and their team got us squared away on one call. Their tech
> support has been phenomenal for us - we've only had to call a few
> times (all BGP emergencies on our end, not theirs), but every time it
> was single-call, single-person response; having an empowered network
> guy answer the phone is extremely refreshing. Our multiple email
> tickets have always been immediately responded to and closed within 24
> hours. Also, the bang for the buck is out of this world.
>
> Our only complaint, and I do mean /only/ complaint is that they are
> ~25% of our traffic and not more (we peer w/ TWTelecom & Level3 as
> well). Dear Cogent, please peer more/better and we'll give you more
> money.
>
> As someone else said, if you have three peers, Cogent had better be
> one of them or you're missing out.
>
> Cheers,
> Randal
>
> On Tue, Jun 3, 2008 at 10:06 AM, TS Glassey <tglassey@earthlink.net>
> wrote:
>> So at one time Cogent was one of the lowest performing bandwidth
>> providers.
>> Anyone have any responses to their current operations?
>>
>> regards,
>> Todd Glassey CISM CIFI
>> Chief Scientist/Founder - Certichron Inc
>> TGlassey@Wireless-Time.COM
>> 650-796-8178
>>
>>
>
