[104573] in North American Network Operators' Group
Re: [NANOG] Installation troubles with GlobalCrossing
daemon@ATHENA.MIT.EDU (Robert Bonomi)
Mon May 19 13:57:17 2008
Date: Mon, 19 May 2008 12:57:09 -0500 (CDT)
From: Robert Bonomi <bonomi@mail.r-bonomi.com>
To: nanog@nanog.org
Errors-To: nanog-bounces@nanog.org
> From nanog-bounces@nanog.org Mon May 19 06:30:15 2008
> From: Erich Hohermuth <eh@profzone.ch>
> To: nanog@nanog.org
> Date: Mon, 19 May 2008 13:29:39 +0200
> Subject: Re: [NANOG] Installation troubles with GlobalCrossing
>
> Dear list,
>
> Thanks to everyone who has respond to me by privat mails.
>
> > I just want to ask if anyone else have major troubles to install new or
> > upgrade services with Global Crossing ?
>
> It seems that I'm not the only one who has troubles with installations
> and trouble tickets in the past 12 months. I also get some offers from
> competitors which promise to bring up a point two point link within 10
> days.
Easy way to find out if the competitors mean it, or are just more marketing
smoke -- see if they'll sign a contract with the fixed turn-up date, *AND*
a, say, 500 Euro/day penalty (payable in cash, not just a service credit) for
each day they miss the promised date. If they won't sign that contract, ask
"why not?" The non-answers for that can be really entertaining. <wry grin>
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