[10431] in North American Network Operators' Group
Re: Plethora of UUnet outages and instabilities
daemon@ATHENA.MIT.EDU (Kevin Smith)
Tue Jul 1 21:35:09 1997
Date: Tue, 01 Jul 1997 18:17:49 -0700
To: Doug McIntyre <merlyn@jacobs.Geeks.ORG>
From: Kevin Smith <kevin@ascend.com>
Cc: nanog@merit.edu
In-Reply-To: <199707011941.OAA12694@jacobs.Geeks.ORG>
At 02:41 PM 7/1/97 -0500, Doug McIntyre wrote:
>On Tue, 1 Jul 1997, Nathan Stratton wrote:
>> I am happy with [the GRF] we have 14 in our network right now. Yes they
have
>> some small problems, but Ascend GRF tech support is the best I have seen.
>> We have some new Cisco stuff on the way, and in a few weeks will know if
>> we are going to ditch GRF and with with Cisco. So far we are still 100%
>> cisco free, but that may change in a few weeks.
>
>Maybe they should send some of those tech support people over to work
>on the Ascend Max code. 9 weeks now of having a totally reproducable
>routing loss bug into them, and they won't even bother returning email
>or call-backs to me anymore. The previous code revisions made the
>boxes reboot at random times. We picked the lesser of two evils..
GRF tech support is the *same* group of people as those you refer to here.
....I've asked someone to look into your reported troubles and get back to
you/me on why there has been no further contact.
Kevin
