[103872] in North American Network Operators' Group
Re: Abuse response [Was: RE: Yahoo Mail Update]
daemon@ATHENA.MIT.EDU (William Herrin)
Wed Apr 16 12:18:40 2008
Date: Wed, 16 Apr 2008 12:13:52 -0400
From: "William Herrin" <herrin-nanog@dirtside.com>
To: "Martin Hannigan" <hannigan@gmail.com>
Cc: nanog@merit.edu
In-Reply-To: <2d106eb50804151749y5dd27c46o8976336997d42a00@mail.gmail.com>
Errors-To: owner-nanog@merit.edu
On Tue, Apr 15, 2008 at 8:49 PM, Martin Hannigan <hannigan@gmail.com> wrote:
> Abuse desk is a $0 revenue operation. Is it not obvious what the issue is?
Martin,
So is marketing, yet marketing does have an impact on revenue.
It can be useful to explain the abuse desk as being just another form
of marketing, another form of reputation management that happens to be
specific to Internet companies. Handling the abuse desk well (or
poorly) builds (or damages) the brand.
Regards,
Bill Herrin
--
William D. Herrin ................ herrin@dirtside.com bill@herrin.us
3005 Crane Dr. ...................... Web: <http://bill.herrin.us/>
Falls Church, VA 22042-3004
