[103869] in North American Network Operators' Group
Re: Abuse response [Was: RE: Yahoo Mail Update]
daemon@ATHENA.MIT.EDU (Rich Kulawiec)
Wed Apr 16 09:58:47 2008
Date: Wed, 16 Apr 2008 09:57:45 -0400
From: Rich Kulawiec <rsk@gsp.org>
To: nanog@merit.edu
In-Reply-To: <D03E4899F2FB3D4C8464E8C76B3B68B0025917E2@E03MVC4-UKBR.domain1.systemhost.net>
Errors-To: owner-nanog@merit.edu
On Wed, Apr 16, 2008 at 11:07:42AM +0100, michael.dillon@bt.com wrote:
> If people had succeeded in cleaning up the abuse problems in 1995
> when the human touch was still feasible, we would not have the
> situation that we have today. Automation is the only way to address
> the flood of abuse email, the huge number of people originating
> abuse, and the agile tactics of the abusers.
I agree with this and with pretty much everything else you wrote.
But...
If an operation is permitting itself to be such a systemic, persistent
source of abuse that the number of abuse reports it's receiving (which
everyone knows is tiny fraction of the number it *could* be receiving)
requires automation...isn't that a pretty good sign that whatever's
being done to control abuse isn't working?
The solution to that isn't to put in place higher levels of automation:
the solution to to that is to *solve the underlying problems* so that
higher levels of automation aren't necessary.
---Rsk
