[103861] in North American Network Operators' Group
Re: Abuse response [Was: RE: Yahoo Mail Update]
daemon@ATHENA.MIT.EDU (Valdis.Kletnieks@vt.edu)
Tue Apr 15 19:29:38 2008
To: Joe Abley <jabley@ca.afilias.info>
Cc: William Herrin <herrin-nanog@dirtside.com>,
Marshall Eubanks <tme@multicasttech.com>, nanog@merit.edu
In-Reply-To: Your message of "Tue, 15 Apr 2008 19:14:52 EDT."
<C5F56E85-C50F-44F4-9C62-4DC8ECF7A0FE@ca.afilias.info>
From: Valdis.Kletnieks@vt.edu
Date: Tue, 15 Apr 2008 19:27:08 -0400
Errors-To: owner-nanog@merit.edu
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On Tue, 15 Apr 2008 19:14:52 EDT, Joe Abley said:
> The downside to such a plan from the customer's perspective is that
> I'm pretty sure most of us would have been really bad helpdesk people.
> There's a lot of skill in dealing with end-users that is rarely
> reflected in the org chart or pay scale.
Of course - you're asking people who are *hired* because they're good at
talking to inanimate objects made of melted sand, and asking them to
relate to animate objects (namely, customers).
Sounds like a recipe for disaster.
:)
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