[103844] in North American Network Operators' Group
Re: Abuse response [Was: RE: Yahoo Mail Update]
daemon@ATHENA.MIT.EDU (William Herrin)
Tue Apr 15 12:04:11 2008
Date: Tue, 15 Apr 2008 11:22:59 -0400
From: "William Herrin" <herrin-nanog@dirtside.com>
To: "Marshall Eubanks" <tme@multicasttech.com>
Cc: nanog@merit.edu
In-Reply-To: <A97F28AF-1836-4827-A594-AABB736E9D21@multicasttech.com>
Errors-To: owner-nanog@merit.edu
On Tue, Apr 15, 2008 at 10:55 AM, Marshall Eubanks
<tme@multicasttech.com> wrote:
> On Apr 15, 2008, at 10:31 AM, William Herrin wrote:
> > how do you propose to motivate qualified folks to keep
> > working the abuse desk?
>
> That is a good question. (I feel sure that many actually doing the job
> would opt for a rise in pay.)
> Maybe certain jobs should become apprentice-like positions
> that you need to get through to rise in a networking organization.
Marshall,
There's a novel idea. Require incoming senior staff at an email
company to work a month at the abuse desk before they can assume the
duties for which they were hired.
My hunch says that's a non-starter. It also doesn't keep qualified
folks at the abuse desk; it shuffles them through.
Any other ideas?
Regards,
Bill Herrin
--
William D. Herrin ................ herrin@dirtside.com bill@herrin.us
3005 Crane Dr. ...................... Web: <http://bill.herrin.us/>
Falls Church, VA 22042-3004
