[103815] in North American Network Operators' Group
Re: Abuse response [Was: RE: Yahoo Mail Update]
daemon@ATHENA.MIT.EDU (Paul Ferguson)
Tue Apr 15 01:58:03 2008
From: "Paul Ferguson" <fergdawg@netzero.net>
Date: Tue, 15 Apr 2008 05:34:45 GMT
To: ops.lists@gmail.com
Cc: fergdawg@netzero.net, frnkblk@iname.com, ross@dillio.net, nanog@merit.edu,
szlists@szarka.org
Errors-To: owner-nanog@merit.edu
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- -- "Suresh Ramasubramanian" <ops.lists@gmail.com> wrote:
>If you send reports with lots of legal boilerplate, or reports with
>long lectures on why you expect an INSTANT TAKEDOWN, and send them to
>a busy abuse queue, there is no way - and zero reason - for the ISP
>people to prioritize your complaint above all the other complaints
>coming in.
In fact, we have done just that -- develop a standard boilerplate
very similar to what PIRT uses in its notification(s) to the
stakeholders in phishing incidents.
Again, our success rate is somewhere in the 50% neighborhood.
And that is after a few months of fine-tuning -- and 15 years of
experience in these matters. :-)
Nothing to write home about...
- - ferg
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--
"Fergie", a.k.a. Paul Ferguson
Engineering Architecture for the Internet
fergdawg(at)netzero.net
ferg's tech blog: http://fergdawg.blogspot.com/
