[102917] in North American Network Operators' Group
Re: Customer-facing ACLs
daemon@ATHENA.MIT.EDU (Justin Shore)
Fri Mar 7 21:47:46 2008
Date: Fri, 07 Mar 2008 20:44:12 -0600
From: Justin Shore <justin@justinshore.com>
To: surfer@mauigateway.com
CC: nanog@merit.edu
In-Reply-To: <20080307172121.6D5C5EC4@resin17.mta.everyone.net>
Errors-To: owner-nanog@merit.edu
Scott Weeks wrote:
> We need to take this off-line. All long timers are groaning, rolling their eyes and putting this in their kill file.
Are the long-timers groaning and ignoring this thread? I certainly hope
not. It's threads like these that need the benefit of their experience
the most. Perhaps the long-timers could recommend a better destination
for queries like these because I have more questions I want to ask (my
next being about walled gardens). If they're tired of answering the
same threads over and over again, then the query must be common enough
to warrant a BCP or at the very least a couple documents in a
knowledgebase somewhere. Perhaps my Google-fu isn't what it used to be
but I couldn't manage to find any relevant docs online; not even a NANOG
presentation.
> Try convincing your product managers to create a new product just to appease 'sysadmin types'.
We're not in the business of alienating any customers. If we can create
a bundle that meets a group of potential customers' needs we will. It's
just another paragraph on the sales literature that we give our CSRs and
a little more work that I'll have to do in configuration. I'm planning
on rolling out SOHO and Gamer packages this year. Adding a SysAdmin
package wouldn't be much additional work. I predict the adoption rate
to be the highest with the Gamer package, followed by the SOHO package
and finally the SysAdmin package.
I hope this thread isn't destined for an untimely death. I've received
a number of off-list queries for summary information because those
individuals are also interested in customer-facing ACLs. The
information I have to summarize at this point is brief and incomplete.
Justin
