[102513] in North American Network Operators' Group
MAAWG BCP on something very similar Re: Interpersonal skills needed for Network Engineers
daemon@ATHENA.MIT.EDU (Suresh Ramasubramanian)
Mon Feb 18 15:34:21 2008
Date: Mon, 18 Feb 2008 12:21:44 -0800
From: "Suresh Ramasubramanian" <ops.lists@gmail.com>
To: "Henry Linneweh" <hrlinneweh@sbcglobal.net>
Cc: "R. Irving" <rirving@antient.org>, "Bill Nash" <billn@billn.net>,
"Kim Onnel" <karim.adel@gmail.com>, "NANOG list" <nanog@nanog.org>
Errors-To: owner-nanog@merit.edu
On Feb 17, 2008 12:17 PM, Henry Linneweh <hrlinneweh@sbcglobal.net> wrote:
>
> Funny that this issue came up, I recently took a class in Interpersonal
> Communications,
> which are essential in the "New Workforce", I highly recommend such classes
MAAWG came out with a doc on bcp for managing an abuse desk .. talks a
lot of hard / tech skills specific to abuse desking (or hell, to NOC,
tech support etc), and also soft skills (motivation, career path etc)
Might prove an interesting read:
http://www.maawg.org/about/publishedDocuments/Abuse_Desk_Common_Practices.pdf
srs
