[102482] in North American Network Operators' Group
Re: Interpersonal skills needed for Network Engineers
daemon@ATHENA.MIT.EDU (Kim Onnel)
Sat Feb 16 21:36:45 2008
Date: Sun, 17 Feb 2008 04:32:19 +0200
From: "Kim Onnel" <karim.adel@gmail.com>
To: "Joel Jaeggli" <joelja@bogus.com>
Cc: "Bill Nash" <billn@billn.net>, "NANOG list" <nanog@nanog.org>
In-Reply-To: <47B77BB9.90807@bogus.com>
Errors-To: owner-nanog@merit.edu
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Can somebody please take Audio or Video captures if possible please.
Thanks,
Kim
On Feb 17, 2008 2:11 AM, Joel Jaeggli <joelja@bogus.com> wrote:
> There is a topical tutorial for people attending nanog 42 sunday
> afternoon...
>
> http://www.nanog.org/mtg-0802/zwicky.html
>
> Bill Nash wrote:
> >
> > On Sat, 16 Feb 2008, Kim Onnel wrote:
> >
> >> I am looking for defining what are skills needed in people that will
> >> work in
> >> an ISP's operational/NOC environment as Network Engineers.
> >>
> >> In my humble experience, i have came across people that i just feel
> >> they are
> >> not right for such technical jobs, people would act and take their
> golden
> >> fingers to the devices without logic and others who has more of a
> >> structured
> >> approach to solving problems and thinking, some that will crank under
> >> pressure and just loose it and others who will act rationally.
> >>
> >> Please correct me if i am wrong and if you believe such skills could be
> >> gained by time/training?
> >
> > I think you're talking very generally about the 'cowboy' type of
> > operators who will reboot first, and then troubleshoot if that doesn't
> > fix it. There are also the territorial types who feel threatened in the
> > face of outside ideas or questions.
> >
> > Speaking as a volatile loudmouth (in recovery), I do think that
> > interpersonal skill training, or at least practice, is useful for folks
> > to be able to inter-operate both with other people, and other network
> > operators. The single most useful troubleshooting skill anyone can bring
> > to the table is a good pair of ears and a willingness to use them. With
> > that as a base, you can move on to good teamwork and best practices.
> >
> > As cliche as it may seem, I readily recommend 'Negotiating for Dummies'
> > as reading for anyone who doesn't want to be the person that no one can
> > work with. It works great when given as an anonymous gift, too.
> >
> > - billn
> >
>
>
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Can somebody please take Audio or Video captures if possible please.<br><br>Thanks,<br>Kim<br><br><div class="gmail_quote">On Feb 17, 2008 2:11 AM, Joel Jaeggli <<a href="mailto:joelja@bogus.com">joelja@bogus.com</a>> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">There is a topical tutorial for people attending nanog 42 sunday<br>afternoon...<br><br><a href="http://www.nanog.org/mtg-0802/zwicky.html" target="_blank">http://www.nanog.org/mtg-0802/zwicky.html</a><br>
<div><div></div><div class="Wj3C7c"><br>Bill Nash wrote:<br>><br>> On Sat, 16 Feb 2008, Kim Onnel wrote:<br>><br>>> I am looking for defining what are skills needed in people that will<br>>> work in<br>
>> an ISP's operational/NOC environment as Network Engineers.<br>>><br>>> In my humble experience, i have came across people that i just feel<br>>> they are<br>>> not right for such technical jobs, people would act and take their golden<br>
>> fingers to the devices without logic and others who has more of a<br>>> structured<br>>> approach to solving problems and thinking, some that will crank under<br>>> pressure and just loose it and others who will act rationally.<br>
>><br>>> Please correct me if i am wrong and if you believe such skills could be<br>>> gained by time/training?<br>><br>> I think you're talking very generally about the 'cowboy' type of<br>
> operators who will reboot first, and then troubleshoot if that doesn't<br>> fix it. There are also the territorial types who feel threatened in the<br>> face of outside ideas or questions.<br>><br>> Speaking as a volatile loudmouth (in recovery), I do think that<br>
> interpersonal skill training, or at least practice, is useful for folks<br>> to be able to inter-operate both with other people, and other network<br>> operators. The single most useful troubleshooting skill anyone can bring<br>
> to the table is a good pair of ears and a willingness to use them. With<br>> that as a base, you can move on to good teamwork and best practices.<br>><br>> As cliche as it may seem, I readily recommend 'Negotiating for Dummies'<br>
> as reading for anyone who doesn't want to be the person that no one can<br>> work with. It works great when given as an anonymous gift, too.<br>><br>> - billn<br>><br><br></div></div></blockquote></div>
<br>
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