[10104] in North American Network Operators' Group
Re: Internet outages
daemon@ATHENA.MIT.EDU (Cary Howell)
Sun Jun 15 22:37:41 1997
Date: Sun, 15 Jun 1997 21:34:44 -0400 (EDT)
From: Cary Howell <chowell@comstar.net>
To: "Joseph C. Pistritto" <jcp@pointcast.com>
cc: Sean Donelan <SEAN@SDG.DRA.COM>, nanog@merit.edu
In-Reply-To: <3.0.32.19970615132621.00a58910@SanMateo01.pop.internex.net>
On Sun, 15 Jun 1997, Joseph C. Pistritto wrote:
> This really depends on how important you are to your provider as well.
> We're a fairly large customer for at least one of our ISPs, so they tend to
> tell us about things as they happen (we also have a "bottom line"
> requirement here to be up, so we active reroute traffic from one ISP to
> another as things happen).
>
> In reality, it's T3 customers and up that get this kind of service, and
> then only be special arrangement.
Horse-pucky! Every ISP should be keeping their customers informed on
network troubles and outages. We have an outage mailing list that any
customer; at any speed can receive network trouble reports that come
directly from our engineering staff or any of our upline providers.
If you're a business and need 'business class' service and you're not
being informed of outages -- get a new provider.
---
Cary Howell, CEO tel. 770-333-8779
ComStar Communications Corporation fax. 770-333-8578
URL: http://www.comstar.net email: chowell@comstar.net
