[7839] in SIPB bug reports
RE: OLC should support pine
daemon@ATHENA.MIT.EDU (Oliver Thomas)
Wed Sep 5 11:05:43 2001
From: "Oliver Thomas" <othomas@MIT.EDU>
To: "John Hawkinson" <jhawk@MIT.EDU>
Cc: <bug-sipb@MIT.EDU>, <athena-rcc@MIT.EDU>
Date: Wed, 5 Sep 2001 11:05:22 -0400
Message-ID: <JIEDIMGOHPFHENGCGKHLGEEGDOAA.othomas@mit.edu>
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jhawk, thanks for the suggestion.
given that pine is not currently supported by athena consulting, sending
folks to sipb or suggesting a supported alternative if the customer wants
help from athena consulting is appropriate.
however, this is separate from whether or not pine should be supported by
athena consulting. there's a good case to be made that there should at least
be limited support.
athena consulting does not control its supported products list. we get our
money from academic computing. in the ideal case academic computing would
have a sound handle on the computing needs of athena users, and would tell
us what we should support. in reality the process is much more convoluted,
but any decision on changing the supported product lineup still needs input
and approval from academic computing.
owls is an appropriate body to raise questions like this with. in the
future, feel free to send suggestions on what applications should or should
not be supported by IS to owls. i'll add pine support to our next agenda.
cheers,
oliver
-----Original Message-----
From: John Hawkinson [mailto:jhawk@MIT.EDU]
Sent: Wednesday, September 05, 2001 10:33 AM
To: athena-rcc@mit.edu
Cc: bug-sipb@mit.edu
Subject: OLC should support pine
This morning, a long -c consult discussion ensued about whether pine
in the sipb locker was supported by OLC.
Some consultants opined that it was preferable to tell people to use
xmh or inc than to help out with an "unsupported" piece of software
[or something like that -- I may have the argument slightly wrong].
This seems drastically wrong to me. pine is a really popular mail
reader. dsgrepping in omail shows it gets upwards of 7% of the
questions (7% in 1000, 13% in 100).
Please consider supporting pine -- a lot of users use it, and it is
a quite reasonably program to support and deserving of front-line
support. Additionally, it will be in the release next year anyhow.
Thanks.
--jhawk
