[15375] in APO News
WORK BOOKEX SALE please
daemon@ATHENA.MIT.EDU (Harriet Li)
Mon Sep 3 21:59:18 2012
From: Harriet Li <kameeko@MIT.EDU>
To: "apo-news@mit.edu" <apo-news@mit.edu>
Date: Tue, 4 Sep 2012 01:59:14 +0000
--_000_FDE906858114B94784D3A3BE19A2922A1061AF8COC11expo28excha_
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Hello there,
tl;dr: Work BookEx Sale. WE NEED MORE MANPOWER.
Sign up at https://apo.chmrr.net/pc/216.
BookEx starts tomorrow, and WE NEED MORE MANPOWER.
https://apo.chmrr.net/pc/216
No experience is required. There will be clue all over the tables.
https://apo.chmrr.net/pc/216
Every book that does sell makes a student happier.
Every book that does not sell ends up back in the office to eat up your spa=
ce.
https://apo.chmrr.net/pc/216
(below thanks to Josh)
If you want to get lots of email about BookEx, you can add yourself to
the book-exchange list. If you're going to be working lots of hours, and wa=
nt to
have a better understanding of what issues have cropped up, being on
the list will allow you to be more helpful/proactive/etc. It is highly
recommended especially if you might want to PC BookEx at some point in
the future, or just think the logistics of dealing with tens of
thousands of dollars worth of textbooks is interesting. It is not by
any means a requirement, and it does get A LOT of mail during the
sale.
Some notes that may be helpful if you'll be working BookEx:
0. Bring your laptop. There's almost nothing you can do without it.
1. DO NOT LEAVE THE MEZZANINE LOUNGE UNATTENDED. Not even for a minute
to go to the bathroom! This is why we have two people per shift -
there is a ton of valuable stuff in there. If you're the only one
there, and you really really have to leave, you can call CAC
(617-253-3913) and wait a couple minutes for them to lock the Mezz
Lounge for you, and then you can go. But please use this only as a
last resort; make some effort to call people, send a frantic email to
apo-news, poke -c apo on zephyr if you use it, etc, before leaving and
closing the sale.
2. There is BookEx clue on the tables in the Mezzanine Lounge,
including clue in front of the TechCash machine about how to make
TechCash sales and how to fill online orders. There is more clue in
the front section of the BookEx binder. It has lots of info. Use it.
:-)
3. If anything weird happens, whose solution is not covered by the
clue, *email bookex@mit.edu with as much information as possible about
what happened*. If you're dealing with a customer in person when
something weird happens, use your best judgment, be conservative (e.g.
don't commit to giving customers free stuff), get their MIT username,
and tell them we'll follow up with them via email. If it's really
urgent, call the people listed on the "Staffing BookEx without tears"
page that should be with the BookEx binder.
4. Please make very sure that customers don't walk off with books
without paying. This is much less likely now that we're done with the
Monday morning rush, but we lost two books for the same class today,
probably to this.
Exception handling advice:
5. If a customer doesn't have money on them, we are happy to hold the
books they want to buy for up to an hour while they go get some. Put
their username and the time on a schedule card, stick it in the book,
put the book behind the checkout tables. If an online order comes in
later that wants the same book, wait until the hold expires before
filling that order. If the book-holder gets back before then, the
online order loses - "steal" the book and notify the orderer,
following procedures on the online orders clue.
6. If you're filling an online order and the book you're holding is in
some customer's hands, or if a customer wants to buy a book that's
already spoken for in an online order: the online order wins if it was
submitted more than 15 minutes before the customer grabbed the book,
and the in-person customer wins otherwise.
7. If a book does not have a BookEx label on it that ends in -F12,
such that you can't enter it into the system, don't sell it!
(Exception: the uniformly-$1 MITSFS books are unlabeled and don't need
to be entered in the online system.) Put it aside (behind the checkout
tables) and email bookex@.
--_000_FDE906858114B94784D3A3BE19A2922A1061AF8COC11expo28excha_
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</xml><![endif]--><font size=3D"1">Hello there,<br>
<br>
tl;dr: Work BookEx Sale. WE NEED MORE MANPOWER. <br>
Sign up at </font><a href=3D"https://apo.chmrr.net/pc/216" target=3D"_blank=
">https://apo.chmrr.net/pc/216</a>.<br>
<br>
<font size=3D"1">BookEx starts tomorrow, and WE NEED MORE MANPOWER. </font>=
<br>
<br>
<a href=3D"https://apo.chmrr.net/pc/216" target=3D"_blank">https://apo.chmr=
r.net/pc/216</a><br>
<br>
No experience is required. There will be clue all over the tables.<br>
<br>
<a href=3D"https://apo.chmrr.net/pc/216" target=3D"_blank">https://apo.chmr=
r.net/pc/216</a><br>
<br>
Every book that does sell makes a student happier.<br>
Every book that does not sell ends up back in the office to eat up your spa=
ce. <br>
<br>
<a href=3D"https://apo.chmrr.net/pc/216" target=3D"_blank">https://apo.chmr=
r.net/pc/216</a><br>
<br>
<font size=3D"1"><font size=3D"1"><font size=3D"1">(below thanks to Josh)<b=
r>
</font></font>If you want to get lots of email about BookEx, you can add yo=
urself to<br>
the book-exchange list. If you're going to be working lots of hours, and wa=
nt to<br>
have a better understanding of what issues have cropped up, being on<br>
the list will allow you to be more helpful/proactive/etc. It is highly<br>
recommended especially if you might want to PC BookEx at some point in<br>
the future, or just think the logistics of dealing with tens of<br>
thousands of dollars worth of textbooks is interesting. It is not by<br>
any means a requirement, and it does get A LOT of mail during the<br>
sale.</font><font size=3D"1"><font size=3D"1"><br>
<br>
</font>Some notes that may be helpful if you'll be working BookEx:</font> <=
font size=3D"1">
<br>
<br>
0. Bring your laptop. There's almost nothing you can do without it.</font> =
<font size=3D"1">
<br>
<br>
1. DO NOT LEAVE THE MEZZANINE LOUNGE UNATTENDED. Not even for a minute</fon=
t> <font size=3D"1">
<br>
to go to the bathroom! This is why we have two people per shift -<br>
there is a ton of valuable stuff in there. If you're the only one<br>
there, and you really really have to leave, you can call CAC<br>
(617-253-3913) and wait a couple minutes for them to lock the Mezz<br>
Lounge for you, and then you can go. But please use this only as a<br>
last resort; make some effort to call people, send a frantic email to<br>
apo-news, poke -c apo on zephyr if you use it, etc, before leaving and<br>
closing the sale.<br>
<br>
2. There is BookEx clue on the tables in the Mezzanine Lounge,</font> <font=
size=3D"1">
<br>
including clue in front of the TechCash machine about how to make<br>
TechCash sales and how to fill online orders. There is more clue in<br>
the front section of the BookEx binder. It has lots of info. Use it.<br>
:-)<br>
<br>
3. If anything weird happens, whose solution is not covered by the</font> <=
font size=3D"1">
<br>
clue, *email bookex@mit.edu with as much information as possible about<br>
what happened*. If you're dealing with a customer in person when<br>
something weird happens, use your best judgment, be conservative (e.g.<br>
don't commit to giving customers free stuff), get their MIT username,<br>
and tell them we'll follow up with them via email. If it's really<br>
urgent, call the people listed on the "Staffing BookEx without tears&q=
uot;<br>
page that should be with the BookEx binder.<br>
<br>
4. Please make very sure that customers don't walk off with books</font> <f=
ont size=3D"1">
<br>
without paying. This is much less likely now that we're done with the<br>
Monday morning rush, but we lost two books for the same class today,<br>
probably to this.<br>
<br>
<br>
Exception handling advice:</font> <font size=3D"1"><br>
<br>
5. If a customer doesn't have money on them, we are happy to hold the</font=
> <font size=3D"1">
<br>
books they want to buy for up to an hour while they go get some. Put<br>
their username and the time on a schedule card, stick it in the book,<br>
put the book behind the checkout tables. If an online order comes in<br>
later that wants the same book, wait until the hold expires before<br>
filling that order. If the book-holder gets back before then, the<br>
online order loses - "steal" the book and notify the orderer,<br>
following procedures on the online orders clue.<br>
<br>
6. If you're filling an online order and the book you're holding is in</fon=
t> <font size=3D"1">
<br>
some customer's hands, or if a customer wants to buy a book that's<br>
already spoken for in an online order: the online order wins if it was<br>
submitted more than 15 minutes before the customer grabbed the book,<br>
and the in-person customer wins otherwise.<br>
<br>
7. If a book does not have a BookEx label on it that ends in -F12,</font> <=
font size=3D"1">
<br>
such that you can't enter it into the system, don't sell it!<br>
(Exception: the uniformly-$1 MITSFS books are unlabeled and don't need<br>
to be entered in the online system.) Put it aside (behind the checkout<br>
tables) and email bookex@.<br style=3D"mso-special-character:line-break">
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