[1121] in OS/2_Discussion
PHD s/w
daemon@ATHENA.MIT.EDU (Gutkin, Mark)
Tue Feb 25 12:30:09 1997
From: "Gutkin, Mark" <Gutkin.M@tempphd1.com>
To: "'os2www@mit.edu'" <os2www@MIT.EDU>
Date: Tue, 25 Feb 1997 12:29:50 -0500
Dear Sir/ Madam.
Welcome to PHD--Professional Help Desk, your smart business solution
for the modern help desk. A powerful enterprise-wide solution, PHD
helps not just your help desk, but your entire organization in solving
its own problems.
Driven by Natural Intelligence(tm), PHD(r) offers a powerful array of
advanced problem resolution technologies. NI's many components
(Natural Language(tm), Fuzzy Logic, Statistical Methods Match(tm),
Neural Nets and CBR) enable even your junior analysts to respond like
seasoned professionals. Asset management, call tracking, call
management, problem resolution, and full customization (both screen
and reporting) exemplify PHD's solid functionality. Packaged as a
single, robust, elegant system, PHD offers both value and flexibility.
Additional modules, including CIA(tm) and ACE(tm), provide you with
key Internet and telephony interfaces.
Upon you reply I will provide you with a complimentary PHD information
packet. In it you'll learn about the benefits your company can expect
from PHD, including the many ways it can be used to manage, track and
resolve a wide range of service and support problems.
Please include your complete mail address so I could mail an
information kit to you.
For immediate assistance and information, contact me at 800-474-3725
Ext.287.
Thank you very much.
Sincerely Mark Gutkin.
PHD Web site is http://www.prohelpdesk.com
