[5983] in java-interest
Re: Rogue Wave's JFactory Report
daemon@ATHENA.MIT.EDU (Jonathan Taylor)
Thu Mar 7 15:19:53 1996
Date: Thu, 7 Mar 1996 09:28:00 -0500 (EST)
To: michael@w3media.com (Michael Mehrle)
From: Jonathan Taylor <jonathan@synergenics.com>
Cc: java-interest@java.Eng.Sun.COM
At 01:04 PM 3/6/96 -0700, you wrote:
>
>I would appreciate a statement from a Rogue Wave representative, explaining
>this sorry excuse for a customer service department. If they want to make
>their product a success, they have to do a lot better!
>
>Michael Mehrle
>President
>w3media
>
Bravo to you, Michael, for casting doubt on the expression "customer
service" and calling someone on the carpet about it. It has become a
long-lost art and companies that want to stay afloat in a highly competitive
industry need to start paying more attention ($) to it.
Jonathan Taylor
President
Synergenics, Inc.
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