[5060] in WWW Security List Archive
Re: son of user cgi-advice SUMMARY
daemon@ATHENA.MIT.EDU (Yuan John Jiang)
Mon Apr 14 00:35:37 1997
Date: Sun, 13 Apr 1997 20:07:39 -0400
From: yjj@mci.net (Yuan John Jiang)
To: www-security@ns2.rutgers.edu
Errors-To: owner-www-security@ns2.rutgers.edu
>> When comes to support, I only hear curses about NS' support.
>> I do not sing praises to Apache's support. Regular users may
>> get answers from newsgroups quickly. But my questions usualy
>> could only be answered by the developers. Then I find Apache
>> and NS are in equal footing.
>
>This sounds rather theoretical - I can't tell if you've actually used
>support for either product, or if you MIGHT use it, and if you did your
>questions MIGHT be answerable only by developers. It sounds like you've
>used one product but not the other, and have experience with one support
>group and but not the other. Nothing wrong with that, although it helps
>to know what basis you have for your statements. It also helps me judge
>the accuracy and completeness of your FAQ.
That's funny. I was commenting on your point that you use Netscape
because it's a commercial software and has support.
Everyone knows that Apache does not have the formality
of support. Everything is by user self support over the newsgroup.
Many people and my personal experience say that Netscape's support has
the formality but no content.
I've been answering questions over the newsgroups on Apache and Netscape
server configuration and development. So, I actually have experiences
supportig the two products. Everyone who post questions on Netscape
would complaint that s/he cannot get Netscape support to solve problems.
Then everyone else would say "me too".
My (former) company, as a big customer, had the previllege of a desinated
Netscape support engineer. He was a bozo (that's his name too)
and could only answer some simple configuratiom questions.
I developed NS plugin functions and often had to know exactly how the
server build-in functions work. If it's Apache, I could look up
the source code. With Netscape, the only thing I could do was
to post my problems on the newsgroups hoping some NS developers
were lurking around the newsgroup. Luckily, I got McCool a couple
of times. Apparently you are limited to
configuration and is not at this level yet.
John
