[6316] in RedHat Linux List
Re: Aside on "That's it..." thread
daemon@ATHENA.MIT.EDU (Lance Cummings)
Tue Nov 26 18:07:18 1996
From: "Lance Cummings" <lance@iac.co.jp>
To: "Steve \"Stevers!\" Coile" <scoile@patriot.net>
Date: Wed, 27 Nov 1996 07:52:18 +0900
CC: redhat-list@redhat.com
Resent-From: redhat-list@redhat.com
Reply-To: redhat-list@redhat.com
On 26 Nov 96 at 9:56, Steve \ wrote:
> On Tue, 26 Nov 1996, Lance Cummings wrote:
> > On Mon, 25 Nov 1996 16:47:28
> > "Steve \"Stevers!\" Coile" <scoile@patriot.net> wrote:
> >
> > >Everyone complaining about Red Hat, please keep in mind that the folks
> > >from Red Hat that post to redhat-list are not (I believe) part of Red
> > >Hat's support staff. They are Red Hat developers; their jobs at Red
> > >Hat are not to provide direct support. Whatever you think of Red Hat's
> > >support team, please remember that the Red Hat development team has done
> > >a fantastic job (even if there's still work to do), and that they make
> > >an extraordinary effort to communicate with users of their products.
> >
> > Who is they? It's certainly not RH.
>
> The RH development team. How many other companies have members of the
> development team actively involved in support-oriented mailing lists?
> For that matter, how many other companies have members of the support
> team actively involved in support-oriented mailing lists?
Well since the digests have resumed after nothing for nearly a week, I'm
not too concerned about the situation. But not receiving any digests
suddenly, and getting no response from the company regarding their
termination, and getting no tech support after a month, was kind of
annoying -- to say the least. I hope they'll improve. Actually, I'm sure
they will. <g> They're starting from a low-enough level that "up" is
just about the only way they can go.
> > >Also, I'd like to encourage anyone that has a gripe with Red Hat's support
> > >to *call* Red Hat and complain. Ask to speak with a support supervisor.
> > >Don't assume your complaints in redhat-list will cause things to happen.
> > >From my perspective, anyone that complains in redhat-list *without*
> > >making an effort to call someone at Red Hat isn't actually interested
> > >in getting support, but is instead interested in tarnishing Red Hat's
> > >good name out of malice.
> >
> > Well, calling them from Japan just isn't gonna happen. It costs too
> > much, and they're asleep when I'm awake, and vice versa.
>
> Awwww...
>
> I suggest you go spend $10,000+ for a Sun or Digital system and support
> contract. Then you'll get the response you want. You get what you pay
> for. With Linux, you get a lot more, but you have to know how to get it.
No, you don't always get what you pay for. RH promised tech support for
30 or 60 days. I figure mine hasn't started yet. I don't know what they
figure, because all I get from them are ticket numbers. No human being
from tech support has answered a question for me yet. Maybe I went
into this with the wrong idea, but I would *not* have sent them a credit
card number if they had not offered a little tech support. By my evidence,
they offer none. That's not what I paid for.
Best,
Lance
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