[5679] in RedHat Linux List
Re: minor gripe
daemon@ATHENA.MIT.EDU (Justin Dobbs)
Fri Nov 22 22:13:41 1996
To: redhat-list@redhat.com
In-reply-to: Your message of "Fri, 22 Nov 1996 17:11:29 CST."
<199611222311.RAA18098@eagle.ais.net>
Date: Fri, 22 Nov 1996 22:12:59 -0500
From: Justin Dobbs <jrd@Max.jrd.com>
Resent-From: redhat-list@redhat.com
Reply-To: redhat-list@redhat.com
> ok, this is minor in the scheme of life..but I was somewhat dissappointed
>
> after TWO lost orders, my redhat t-shirts arrived.
>
> I was expecting the nifty white ones advertised on the web page. Instead
> I get a rather lame design on a horrid blue t-shirt. I couls almost
> stand it on a white shirt, but the blue color is horrific. Whatever
> designer designed that should have his/her eyes examined.
>
> I just wanted to let everyone know that they are horrible. I love to
> support redhat, but these shirts are awful.
Gee, I would have to agree with Erik's response, the new shirts are cool. I
did, however, have a problem with shipping.
I requested 2-day shipping billed to my credit card. Three weeks later I
still hadn't received my shirt, apparently because they incorrectly
took down both my city and street address. I'd say I was on the phone
at least 5 times with RedHat, but each time they were prompt
answering the phone and couteous once I was on the phone with them.
The main part of the problem seemed to be AirBorne Express as the
shipping agent. Even after they sent out a third shirt, I still
didn't get it because of the city, even though the ZIP was right.
Apparently RedHat is phasing out Airborne because of repeated
shipping problems (I think).
The last representative I spoke with was very helpful and sent out
another T-shirt with overnight delivery, plus took all shipping
off of the credit card bill. I'm very pleased that the people at
RedHat were concerned enough with this problem and courteous because
of the prolonged wait.
My next software purchase will definitely be from RedHat. They are
a good company with great service and excellent products (despite
shipping snags).
Justin Dobbs
jrd@jrd.com
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