[4600] in RedHat Linux List
Re: Re[2]: RedHat, the worst (none) customer service
daemon@ATHENA.MIT.EDU (Prasanth Kumar)
Fri Nov 15 16:31:22 1996
Date: Fri, 15 Nov 1996 12:59:56 -0800 (PST)
From: Prasanth Kumar <pak@best.com>
To: redhat-list@redhat.com
In-Reply-To: <199611151916.OAA06156@sullivan.bentley.com>
Resent-From: redhat-list@redhat.com
Reply-To: redhat-list@redhat.com
If it is a sales question, I had better response when I phoned their
sales department up. They shipped me a new package as soon as it
was discovered that the first time it was sent to the wrong zip code!
On Fri, 15 Nov 1996, Mark Hamstra wrote:
> Daniele Carbonetti <ftplinux@rtmol.it> wrote:
> > On Fri, 15 Nov 1996, Francisco J. Montilla wrote:
> >
> > >
> > > Hi.
> > >
> > > I hate to post this preaching, but I had no chance,
> > > since multiple (more than 5 days, 8 messages) messages trying to get an
> > > answer from Redhat sales dept. regarding an incomplete shipping I have
> > > received (but not incomplete billing :-( have had no luck, Including a
> > > International fax I've sent on monday. Please help!
> >
> > I had the some problem. I received their attention (and help!!) only when I
> > sent mail to ewt@redhat.com.
> > Bye!
>
> Oh please! Give poor Erik a break! He's already putting in plenty of overtime
> and trying to recover from the flu; the last thing he needs is to become the
> default mail gateway for disgruntled Red Hat customers.
>
> It may well be the case that Red Hat needs to improve their customer support,
> but placing undue burdens on developers is not a solution.
>
> Mark Hamstra
> Bentley Systems, Inc.
>
>
> --
> PLEASE read the Red Hat FAQ, Tips, Errata and the MAILING LIST ARCHIVES!
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