[4580] in RedHat Linux List
Re: Re[2]: RedHat, [_NOT_] the worst (none) customer service
daemon@ATHENA.MIT.EDU (John M. Mills)
Fri Nov 15 15:24:45 1996
Date: Fri, 15 Nov 1996 15:15:18 -0500
From: jmills@bismarck.gtri.gatech.edu (John M. Mills)
To: redhat-list@redhat.com
Resent-From: redhat-list@redhat.com
Reply-To: redhat-list@redhat.com
I am a new Red Hat user and I'm having new-user problems. I have sent
questions to support@redhat.com, and I have gotten help. So far it hasn't
solved my problem, but I'm getting responses, and they are pertinent.
I expect they are submerged in requests, and it has taken 4-5 days, as
I was warned, to get responses. I think I am getting what I paid for,
and I am not dissatisfied with them. I am also trying to bring my
questions to this list, so I can take advantage of others' experience
instead of feeding that back eternally into support@<etc>. I expect most
of my problems are in this category.
<preach mode on>
It is actually quite risky for a small company to suddenly reach a large
number of new customers, who need support. More than a few companies
have crashed on that kind of "success." Better hope they survive this
situation, and go on to a long corporate life.
<preach mode off>
Thanks for the help given through this list. --john mills--
John M. Mills, Senior Research Engineer -- john.m.mills@gtri.gatech.edu
Georgia Tech Research Institute, Georgia Tech, Atlanta, GA 30332-0834
Phone contacts: 404.894.0151 (voice), 404.894.6285 (FAX)
"Lies, Damned Lies, Statistics, and Simulations"
--
PLEASE read the Red Hat FAQ, Tips, Errata and the MAILING LIST ARCHIVES!
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