[102220] in RedHat Linux List
Re: Support Turnaround
daemon@ATHENA.MIT.EDU (Bob Taylor)
Tue Dec 1 22:35:21 1998
From: Bob Taylor <brtaylor@inreach.com>
To: redhat-list@redhat.com
In-reply-to: Your message of "Tue, 01 Dec 1998 15:17:10 PST."
<001201be1d80$b8fdc210$c859799f@osmosis.hcs.state.or.us>
Date: Tue, 01 Dec 1998 19:17:41 -0800
Resent-From: redhat-list@redhat.com
Reply-To: redhat-list@redhat.com
In message <001201be1d80$b8fdc210$c859799f@osmosis.hcs.state.or.us>, "Ed Lazor"
writes:
>
> I understand that they already do provide fee based support. I don't mean
> to disrespect them but I've wondered if that's why the support that comes
> with the package is of such low quality. Of course, I'm sure they are
> swamped right now with the new release. They deserve to earn a living just
> as much as the next guy so I feel that they are welcome to charge for
> services. I just wish they were a little more clear on what they are
> providing. It's kind of a catch-22. They just sell the product and nobody
> assumes they need to provide support so people take advantage of mailing
> lists and such. They try to sell services and offer a trailer that leads
> to their pay-as-you-go or contract based support and end up finding that
> people establish expectations. I guess it's just the moans and groans
> of linux entering the full-fledged operating system environment market.
>
> >Perhaps things will be different when they start provigind fee-based
> support.
I quote from the Official Red Hat Box,
Email Support
Included in this package is 90 days of INSTALLATION (emphasis mine)
support via email.
How much clearer do you wish?
Bob
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