[101266] in RedHat Linux List
Re: Kernel problems in RH 5.2
daemon@ATHENA.MIT.EDU (Jan Carlson)
Wed Nov 25 13:20:16 1998
Date: Wed, 25 Nov 1998 13:05:54 -0500
From: Jan Carlson <janc@iname.com>
To: redhat-list@redhat.com, Emmanuel Papirakis <epapirakis@hotmail.com>
Resent-From: redhat-list@redhat.com
Reply-To: redhat-list@redhat.com
Emmanuel Papirakis wrote:
> Hey,
>
> I had similar problems installing redhat-5.1 on a machine with scsi
> only drives. The solutions was to build a kernel on another compatible
> machine and boot with it on the machine that had problems. From there, I
> made a new kernel, and installed it (pretty much what you probably had
> in mind anyways).
>
> Also, I would like to add that redhat is a very fine company in the
> sense that they are REALY trying to bring the linux comunity in the real
> world, but... there service SUCKS!!!!!!!!!!!!!!!!!!
Hmm. They answered my install question ok. For other questions you
have to go elsewhere, but they did not promise more that installation support
for free. You can get any kind of support you want from them, for some money.
Your expectations are not realistic. RedHat did not mislead you.
It says right on the box what they support - installation only.
What would it cost them to have a knowledgable techie work with you
for an hour. About $50-$100. What does the boxed set cost? $50.
That's why you won't get that level of support. The only software that
provides
you a techie for hours costs LOTS of money. Tell me of an exception
if you can. You get a techie with a big Oracle system for $50,000 for example.
>
>
> I too am a frustrated redhat buyer. The questions I had always seemed
> to be out of the scope of the little installation procedure (that is
> much simpler that other distribution's like slackware). I realy think
> that they should improve it, but, for some reason, the REAL fans of
> linux are left out of the scope of they're support policies, even if
> they pay full price for the product.....
I think they are improving it, and there is a long way to go. All we can do
is bear with it, do the best we can, and help each other. Think of yourself
as a pioneer, not a consumer. Getting a good
Unix/Linux book or two is essential here, as is the book that comes
with the RedHat boxed set. Once you get over the hump
it becomes fun. :-)
--
Jan Carlson
janc@iname.com Scarborough, Ontario, Canada
Mailed with Netscape 4.5 on Red Hat Linux 5.2
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