[712] in comp.os.os2.announce archive
PR: IBM'S OS/2 WARP SERVER TO INCLUDE FEATURES for MOBILE USERS
daemon@ATHENA.MIT.EDU (Mick Brown)
Fri Feb 23 20:29:58 1996
To: os2ann.DISCUSS@bloom-picayune.MIT.EDU
Date: 21 Feb 1996 07:04:21 GMT
From: lfirrantello@BIX.com (Mick Brown)
Reply-To: tsipple@vnet.IBM.COM
Reply-To: tsipple@vnet.IBM.COM
Submitted by: Timothy F. Sipples
Source: IBM PSP
---------------------------------------------------------------------
AUSTIN, Texas, February 6, 1996 . . . IBM's OS/2 Warp Server operating system,
currently in final testing, will include new features to make life much easier
for users who spend a lot of time out of the office: Mobile File
Synchronization, which updates server files with changes made to client files
during remote use; and AskPSP, an on-line technical support tool that OS/2
clients can access remotely.
"More and more people today are picking up their laptops, disconnecting from
the server and working at home or from a hotel room," said Art Olbert,
director of product management, IBM Personal Software Products. "Both of these
new features, along with OS/2 Warp Server's excellent remote access
capabilities, address the needs of this growing set of users and add to the
list of reasons why OS/2 Warp Server will be the server operating system of
choice."
Keeping in Synch...
The remote access features in OS/2 Warp Server allow users to remotely log
onto the network, upload and download data and print documents to other
facilities. Mobile File Synch builds upon these features by synchronizing
client and server files when a mobile user reconnects to the server.
When a user on an OS/2 client machine is connected to the server and
performing normal tasks, the Mobile File Synch program stores all of the
accessed files and directories to that client machine. This provides the user
with access to those same files and directories, even when physically
disconnected from the server, and allows them to read, update or delete the
existing files and directories, or even to create new ones.
The user can remain disconnected from the server for any length of time and,
when reconnected, Mobile File Synch detects any conflict between the client
and server files and automatically duplicates to the server any tasks
performed at the client. Likewise, the client user is notified of any changes
made on the server and is given the option to have the client files updated to
reflect those changes. This ensures that users are always working with the
most current data.
Technical Troubles on the Road?... Just 'AskPSP'
AskPSP is an on-line system tool used to address technical issues with OS/2
Warp, Warp Connect, Warp Server and LAN Server. Now that AskPSP is a part of
Warp Server, mobile OS/2 clients can get technical support on the road simply
by accessing AskPSP when they remotely log onto the server. This eliminates
the task of tracking down a technical support person and provides users with
their own personal help desk, no matter where they are.
With AskPSP, the user can choose among several databases, called "casebases,"
to quickly find solutions to common technical problems. The casebases are
created directly from calls coming into IBM technical support centers, so they
are always up-to-date.
The addition of AskPSP to OS/2 Warp Server will also allow system
administrators to quickly and easily obtain answers to questions concerning
their OS/2 clients. For example, if an OS/2 client is having trouble printing,
the system administrator would simply access the AskPSP program and type in
the nature of the problem in plain English. AskPSP picks up the descriptors
(key words) in the request, performs a search and comes up with a set of
answers ranked in order of appropriateness. If necessary, the program will
also ask a series of questions to further narrow down the list of possible
solutions to the problem.
The Complete Business Server Solution
OS/2 Warp Server is IBM's business server solution for customers ranging from
small businesses to large enterprises. It provides an integrated platform for
the growing application server environment as well as a complete set of
traditional file and print services by combining the battle-tested OS/2 Warp
and LAN Server with a wealth of functional enhancements in systems management,
backup, remote access and advanced print function. OS/2 Warp Server has been
distributed to 40,000 beta sites and is scheduled to ship this quarter.
### IBMUS#48 2/6/96
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