[3278] in linux-net channel archive
Re: ET support for LINUX
daemon@ATHENA.MIT.EDU (Dennis)
Tue Jun 18 02:07:18 1996
Date: Mon, 17 Jun 1996 18:35:02 -0400
To: bruce@staff.cs.su.oz.au (Bruce Janson)
From: dennis@etinc.com (Dennis)
Cc: linux-net@vger.rutgers.edu
> ..
> Date: Mon, 17 Jun 1996 12:36:00 -0400
> Message-Id: <199606171636.MAA01388@etinc.com>
> ..
> From: dennis@etinc.com (Dennis)
> ..
> I love it when some little weeny who might buy a couple of board tells us
> he wont buy from us unless we meet his demands. We make more selling
> to telcos in one month than we would if everyone on all the linux lists
put
> together bought a board from us.
> ..
>
>Dennis,
> We know that you and companies like yours "make more selling to telcos ..".
>We know that consequently, we who are not "telcos" will often find
>ourselves pushed to the end of the after sales service queue. If we report a
>bug with a product we expect that it will be fixed promptly only if one
>of the far more economically significant telcos is also inconvenienced by that
>same problem. Why would it be otherwise? It just wouldn't make economic
sense.
> Given this understanding of the situation we "little weenies" do well to
>purchase hardware that we can support by ourselves -- no one else is going
to do
>it. The availability of device driver source code makes that support task much
>easier.
Your assumption that we don't address customer issues promptly shows that
you know
nothing about our company. We fix things faster than you can most of the
time, so your
premise that you can't survive without source is simply wrong. We know our
driver and
hardware inside out.....we have problems fixed before you would even get
the thing
compiled. We have a vested interest in getting the bugs out. The only times
that we
perhaps react negatively is when someone who cant give us any technical
details about
whats wrong won't follow our instructions or get us the information we need.
Technically
prowess customers (which you'd have to be it you were going to use source
anyway) get
great support from us.
If you HAVE to use beta kernels, then we cant help you. but as far as fixing
bugs is
concerned theres not f*ing way you can do better than we can.
Dennis
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Synchronous Communications Cards and Routers For
Discriminating Tastes. 56k to T1 and beyond. Frame
Relay, PPP, HDLC, and X.25 for BSD/OS, FreeBSD
and LINUX
