[18486] in Compact_Disc
=?GB2312?B?Y2QtbXRn08W7r7/Nu6e3/s7xwfezzA==?=
daemon@ATHENA.MIT.EDU (=?GB2312?B?z8Sc6bP+?=)
Fri Dec 21 23:40:44 2012
From: =?GB2312?B?z8Sc6bP+?= <hrdilworthnivcedn@netw.com>
To: "cd-mtg" <cd-mtg@bloom-picayune.mit.edu>
Date: Sat, 22 Dec 2012 12:41:13 +0800
This is a multi-part message in MIME format
--=_NextPart_2rfkindysadvnqw3nerasdf
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
--=_NextPart_2rfkindysadvnqw3nerasdf
Content-Type: application/octet-stream;
name="优质客户服务与客户投诉、抱怨处理技巧提升(2天).txt"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
filename="优质客户服务与客户投诉、抱怨处理技巧提升(2天).txt"
DQoNCiAgICAgICAgICAgICAgICAgICDTxdbKv827p7f+zvHT67/Nu6fNtsvfoaKxp9S5tKbA7by8
x8nM4cn9DQqppamlqaWppamlqaWppamlqaWppamlqaWppamlqaWppamlqaWppamlqaWppamlqaWp
pamlqaWppamlqaWppamlqaWppamlqaWppamlDQq+2bDsyrG85KO6MjAxM8TqMdTCMTctMTjI1cnP
uqMgoaIx1MIyNC0yNcjVsbG+qQ0KDQrF4NG1t9HTw6O6MjgwMNSqL8G9zOyjqLqswb3M7NbQss2h
ota4tqi9zLLEoaKy6LXjo6kNCg0KxeDRtbe9yr2jurC4wP231s/toaLKtc7xt9bO9qGiu6W2r8zW
wtuhosrTxrW40MrcoaLF4NG1087Pt7XIDQoNCsXg0bW21M/zo7q/zbunt/7O8b6twO2hor/Nu6e3
/s7x1ve53KGiv827p7f+zvHIy9SxoaLP+srbtPqx7aGiytCzobK/vLDP4LnYuaQNCiAgICAgICAg
ICDX98jL1LGhow0KDQq74c7x1+nWr6O6u7fH8sbz0rXF4NG1zfgNCg0KyKu5+rGow/vIyM/fo7o0
MDA2Nzk5NzcwDQoNCsGqz7W157uwo7owMjEtMzEwMDEwNzYgLyAwNzU1LTYxMjgwMTc5IC8gMDEw
LTUxMjkxODQ4DQoNCqHu18ktLS0tLdGvIFFRo7qjsaOxo7OjtH6juaO4o7gNCg0Kob7OwtywzOHK
vqG/sb6/zrPMv8nOqsbz0rXM4bmpyc/DxcTa0bW3/s7xo6y7ttOtwLS159fJ0a+joQ0KqaWppaml
qaWppamlqaWppamlqaWppamlqaWppamlqaWppamlqaWppamlqaWppamlqaWppamlqaWppamlqaWp
pamlqaWppamlqaWppQ0Kv84gs8wgsbMgvrANCg0KxvPStbXEvrnV+dLRvq3TybL6xre8sLzbuPHX
qtLGtb221L/Nu6e1xL651fmjrL/Nu6e3/s7x0tG+rbPJzqrW99TXxvPStcn6y8C05g0Kzfa1xKGj
v827p7f+zvHM5c+1tcTX2ta8ysehsL/Nu6fTwNS2yse12tK7zruhsaOstNO/zbuntcTKtbzK0OjH
87P2t6KjrM6qv827pw0KzOG5qdXm1f3T0Lzb1rW1xLf+zvGjrLDv1vq/zbunuPy6w7XYyrnTw7L6
xreho8zlz9bBy6Gwwby6w7XEv823/tDOz/OhosG8usO1xA0KvLzK9aGiwby6w7XEv827p7nYz7Wh
osG8usO1xMa3xcYgobG1xLrL0MS3/s7xwO3E7qOsINKqx/PS1Nfu16jStdDUtcS3/s7xttPO6aOs
DQq8sMqxus3Iq7e9zru12LnY16K/zbuntcTDv9K7uPa3/s7x0OjH86OssqLNqLn9zOG5qbnjt7qh
osirw+a6zb/svd21xLf+zvGjrMq5DQq/zbunzOXR6bW9zt60prK71Nq1xML60uK6zb/J0MXAtbXE
zPnQxLjQytyho7zZyOfX1Ly609C+q8PutcTTxdbKv827p7f+zvHNxbbToaINCrK7tau/ydLUy7W3
/sDPv827pyy7ub/J0tS6zdDCv827p72owaLQwrXEwby6w7rP1/e52M+1o6zB7r/Nu6fC+tLitsjM
4cn9oaMNCqGhIL/Nu6e8q9aux+nQ97uvo6y5ytLizPTM3s7Sw8e1xLL6xrejrNa41PDO0sPHtcS3
/s7xo6y9/Lr1zt7A7cihxNajoSDL+8PHtcQNCqGwsrvC+tLiobGxyMqyw7S2vNbY0qqjrMi019zK
x9TaztLDx7XE0uLBz9auzeKjob/Nu6e3/s7x0tGzyc6qxvPStcvc1Oyz1tD4vroNCtX508XKxrXE
usvQxNelytaju9O109Cz1tD4vrrV+dPFysa1xMbz0rW1xNSxuaTSssTctNPVvcLUsuPD5tLUye7l
5LXEv827p9Dox/MNCs/IvPvE3MGmtvjV97f+v827p6GisMHK08i60NujuyC08tTs0rvB97XEv827
p7f+zvHE3MGm0tGzyc6qxvPStb661fm1xNDCvbm146O7DQq2+L/Nu6e1xLK7wvqhorGn1Lmhos22
y9/Kx8bz0rXT67/Nu6e907SltcS6y9DEu7e92qOsuPzKx8bz0rXE3Lfxzai5/b/Nu6e3/s7xDQrL
rsa9zOHJ/dffz/K71LvNtcS31suuweuju7nY16K21NPav827p7K7wvqhorGn1Lmhos22y9+1xLSm
wO3Kx8zhyf3G89K11fvM5bf+DQrO8cuuxr21xLnYvPyhow0KqaWppamlqaWppamlqaWppamlqaWp
pamlqaWppamlqaWppamlqaWppamlqaWppamlqaWppamlqaWppamlqaWppamlqaWppamlqaWppQ0K
v84gs8wgxL8gtcQNCg0K09C1xMbz0rXKx8jDv83Iy8L60uKjrNPQtcTG89K1ysfIw7/NyMu40Lav
o6y2+NPQtcTG89K1ysfIw7/NyMu8yML60uLT1rjQtq+how0KICAgzai5/b/Os8zRp8+wo6zVxs7V
yOe6zsjDv827p7zIwvrS4tPWuNC2r6O/DQoxoaKzrNS9v827p8bazfu1xL/Nu6e3/s7xo7sgDQoy
oaLBy73i08XWyr/Nu6e3/s7xtcTGwLzb1rix6qO7DQozoaLBy73iv827p8v5yM/OqtbY0qq1xMrH
yrLDtKO7DQo0oaLVxs7VIr/Nu6e3/s7x0a27tyIgtcS4xcTuo6yyota4xNzTw9au09rKtbz5o7sN
CjWhotXGztXI57rOzOHJ/b/Nu6e3/s7xvLzHyaO7DQo2oaLE3Lm71qq1wMjnus6/7MvZveK+9r/N
u6exp9S5tKbA7by8x8m6zbe9t6ijuyANCjehosnG09q007n9yqfW0L6hv+y71ri0sqLX3L3hvczR
taGjzOG439OmseS0psDtzbbL387KzOK1xMTcwaajrLKivei7+rDRx7HU2g0KICAgtcS/zbunsafU
udeqs8m5q8u+1sLKpLXEu/q74aGjDQqppamlqaWppamlqaWppamlqaWppamlqaWppamlqaWppaml
qaWppamlqaWppamlqaWppamlqaWppamlqaWppamlqaWppamlqaWppamlDQq/ziCzzCC08yC42Q0K
DQq12tK7sr+31qGiIMXg0fi7/byr1ve2r7XEt/7O8dLiyrYNCg0K0ruhosjPyra3/s7xo78NCjGh
orf+zvG1xMj9uPay47TODQqh8yCzrNS9xtrN+9a1t/6hqqGq1tKzz7bIDQq/zcjLtcTW0rPPtsjK
x8bz0rW1xLrL0MS+udX508XKxg0KoaqhqrC4wP2jurzb1rU2NTDS2sPAvfC/yb/av8nA1rmry76j
rLG7uuTVqLrzv8nU2tK7uPbUwsTau9a4tA0KofMguL2809a1t/7O8aGqoarC+tLitsgNCqGqoaqw
uMD9o7q4vbzT1rXU9ta1t/7O8cv5tPjAtLXE0KfS5g0KofMgu/mxvrf+zvGhqqGqzt7UudHUDQoy
oaK/zcjLwvrS4rXEyP249rLjw+YNCqHzIMnMxrehqqGq1rG90w0KofMgt/7O8aGqoarWsb3TDQqh
8yDG89K10M7P86Gqoaq85L3TDQozoaK/zcjLwvrS4rf+zvG1xDW49tLyy9gNCqHzIL/Jv7/Q1KGq
oarMrLbIDQqh8yDP7NOm0NShqqGqt7TTpg0KofMgsLLIq9DUoaqhqteo0rUNCqHzINLGx+nQ1KGq
oarEzdDEDQqh8yDT0NDO0NShqqGq0sfI3Q0KNKGi08XWyrXEv827p7f+zvGx7c/WoaqhqrLpsunE
48/W1Nq1xLf+zvHLrsa9DQqhqqGq0KHX6dHQzNajur/Nu6fOqrrOsrvC+g0Koaqhqs/Ws6HEo8Ti
o7q3/s7xxL+x6qO6DQrU2tfutsy1xMqxvOSjrNPD1+7J2bXE18rUtKOsu6jX7tChtcTFrMGmo6zI
obXD1+6/7MvZoaK077W91+7T0NCntcS3/s7xy67XvKGjDQoNCrXatv6yv7fWICC5ub2o0rvB97XE
v827p7f+zvHM5c+1DQqhqqGqzerJxrXEtcS/zbunt/7O8czlz7XKx9X7zOW3/s7xx7HBpreiu9O1
xL/Jv7+xo9XPDQoNCtK7oaLIz8q2v827p7f+zvHM5c+1DQoxoaK/zbunt/7O8czlz7W1xL/yvNwN
CjKhotPFu6+/zbunt/7O8cH3s8wNCqGqoarQodfpzNbC26O61vjD+8bz0rW1xL/Nu6e3/s7xzOXP
tbC4wP3R0MzWDQozoaLM4cn9v827p7f+zvGx6te8DQqh8yC3/s7xserXvNPJy62+9raoDQqh8yDO
0rXE0NDOqsjnus7TsM/st/7O8bHq17wNCqHzILf+zvGx6te8zOHJ/dPrzerJxrXEu/rWxrGj1c8N
CqGqoarP1rOh0d3Bt6O6zsrM4rW8z/INCjShor/Nu6e3/s7xudzA7czlz7W1xNbGtsihornmt7ah
os7EvP4NCqHzIL/Nu6e3/s7xudzA7c/gudjWxrbIsPy6rLXE1vfSqsTayN0NCqHzIL/Nu6e3/s7x
udzA7dbGtsi9qMnotcS8uNbWy7zCtw0KofMgv827p7f+zvG53MDt1sa2yL2oyejT67ei1bm1xNSt
1PINCqGqoaqwuMD9t9bP7b/Nu6e3/s7xudzA7dbGtsgNCg0KtdrI/bK/t9YgIL/Nu6fC+tLitsjT
69bSs8+2yLncwO0NCtK7oaLTsM/sv827p8L60uK2yLXEyP249tSt0vINCjGhorL6xrejr7f+zvHT
67/Nu6fQ6Mfz1q685MalxeS1xLPMtsijqG1hdGNoo6kNCjKhotbKwb+jr7f+zvGxvsnttcTWysG/
o6hxdWFsaXR5o6kNCjOhorzbuPGjqHByaWNlo6kNCrb+oaK/zbunwvrS4rbIzOHJ/dPrv827p7f+
zvG1xMPcx9C52M+1DQoxoaK/zbunzezB9LLfwtQNCjKhor2owaK/zbun1tKzz7bItcS6y9DExaa0
+A0KM6Gi1tKzz7/Nu6e1vb/Nu6fW0rPPDQqh8yDSqs780v3Su7j2v83Iy6Osy/m7qLfRtcSzybG+
ysfSqrHIwfTXodK7uPa/zcjLtcSzybG+NaGqoao3sbajuw0KofMg0qrP+7P90ru49ri6w+bToc/z
o6zQ6NKqMTK49tX9w+bToc/zssXE3MPWsrmju6GqoarQocDuv7TP4LrD0+u7tc/goaMNCqHzIMbz
0rXOqrK5vsi3/s7xxrfWyse3vNG1xMrXtM7P+7fR1d+1xNOhz/OjrM35zfnSqrbgu6gyNSXWwTUw
JbXEs8mxvqGjDQqh8yDSu7DZzrvC+tLitcS/zcjLv8nR3Mn6s/YxNc670MK/zcjLo7sNCqHzIMO/
0rvOu7Gn1Lm1xL/NyMuxs7rzo6zG5Mq1u7nT0DIwuPa/zcjLsrvC+tLio6i45svfxuTL+8jLo6mj
uw0KofMgzOG437/NyMu1xNbSs8+2yMD7yPO/ydT2s6Q11sExN7G2o7vKub/NyMu1xNbSs8+2yMzh
uN81JaOsxvPStbXE1PazpMD7yPO/yQ0KICAgtO+1vTI1JdbBODUlo7sNCjShor/NyMvW0rPPtsi1
xNbY0qrQ1A0KofMgOTAltcS/zcjLu+Gx3L+qsu61xLf+zvG5q8u+DQqh8yA4MCW1xL/NyMu74dXS
t/7O8brDtcS5q8u+o7sNCqHzIDIwJbXEv83Iy86qtcO1vbrDt/7O8aOsxP7UuLbgu6jHrqO7DQqh
8yC72M23v8274c6quavLvrT4wLQ1MCWhqqGqODAltcTA+8jzo7sNCrC4wP231s72tPi4+LXExvTK
vqGqoarE/tS40rvIy8C0x6e72KOssrvUuMenyMvAtNK7u9ijrNf2usO3/s7xysexo9akxvPStbPJ
uaYNCiAgILXEw9i+96GjDQoNCrXay8Syv7fWIL/Nu6e3/s7xyMvUsbXExNzBpszhyf0NCtK7oaK/
zbuntb2119KqwvLKssO0DQqhoSAgt/7O8bT6se21xMTcwaYgDQqh+j8gQS0tIEF1dGhvcml0eSBB
Y3Rpb24gDQqh+j8gRS0tIEVkdWNhdGlvbiANCqH6PyBILS0gSHVtb3IgDQqh+j8gTC0tIExpc3Rl
biANCqH6PyBOLS0gTmVlZHMgDQqh+j8gUC0tIFBhc3Npb24gDQqh+j8gUy0tIFNlcnZpY2UgU21h
cnQgU21pbGUgo6YgU3BlZWNoIA0KoaqhqrfWz+2jur/Nu6e3/s7xtPqx7bXEy9jWyi0tLTNIMUYg
o6hIZWFkIEhlYXJ0IEhhbmQgRm9vdKOpDQoNCrXazuWyv7fWICDNtsvfyse98KGqoarV/ci3yM/K
tr/Nu6fNtsvfDQoNCtK7oaK/zbunzbbL37L6yfq1xNSt0vINCrb+oaK/zbunzbbL37L6yfq1xMS/
tcQNCsj9oaK/zbunzbbL37L6yfq1xLrDtKYNCsvEoaLG89K1wffKp7/Nu6e1xNb30qrUrdLyDQoN
CrXawfmyv7fWICC0psDtv827p822y9+1xLe9t6gNCtK7oaK0psDtzbbL37XEu/mxvre9t6gNCrb+
oaK0psDtyf28ts22y9+1xLy8x8kNCsj9oaK0psDt0snE0c22y9+1xLy8x8kNCsvEoaK+odfutPPF
rMGmyMO/zbunwvrS4srHtKbA7b/Nu6exp9S5yrG1xLv9vKvMrLbIDQrO5aGitKbA7b/Nu6fNtsvf
ysfU2tGw1dLLq9OutcTGvbriteMNCsH5oaK1r7vYyr23/s7xw9ayuby8x8mjqEJvdW5jaW5nQmFj
a6Opo7sNCsbfoaLVxs7V09DQp7inzr/H6dD3uN+2yLyktq+/zbuntcS3vbeoo7sgDQqhqqGqsLjA
/bfWzvajutfcveHT69Hdwbe0psDtv827p7Gn1Lm1xMH5sr2++NXQDQqhqqGqvcfJq7Dn0d2jutHd
wbe907T9zbbL37XEQ0xFQVK8vMfJDQqwy6GitKbA7bnLv83Ntsvf0+uxp9S5tcS3vbeoDQq+xaGi
1ti08822y9+0psDtDQrKrqGisru72LHcsqLV0rP21K3S8g0K19y94aO6oaEgx7DKwrK7zfyjrLrz
ysLWrsqmDQqhqqGqytPGtbfWz+28sLC4wP231s72o7ogy8nPwrXEv827p7Gn1LnW0NDEDQqppaml
qaWppamlqaWppamlqaWppamlqaWppamlqaWppamlqaWppamlqaWppamlqaWppamlqaWppamlqaWp
pamlqaWppamlqaWppamlDQq9ssqmvenJ3KO6ttjGvcDPyqYNCsPYyunQrbvhytfPr7nLzsq8sNfu
ytzRp9Sxz7KwrrXEuN+8tsXg0bXKpg0KuLvKv7+1obDNqNPDudzA7b/Os8yhsaGwyMvBptfK1LTP
tcHQv86zzKGxzNjGuL2yyqYNCr6twPrT67fnuPENCjjE6teo1rC9zMqmoaIyxOrXydGvucvOyqGi
MTDE6sbz0rXQ0NX+w9jK6bncwO2+rdHpo6zA+r6ttuC49tDQ0rWho7j5vt224MTqtcQNCsrav86+
rdHpo6zNqLn9ttTG89K10NDV/rywudzA7cjL1LG1xLK7ts/F4NG1oaLKtbz5oaLLvL+8o6zTyMbk
ysfT69Gn1LG1xLultq+jrA0K1NrMvcv31tCyu7bPzerJxrrNuMS9+KOs1vCyvdDOs8m/zszDyc/X
7s780v3K3NG1yMvUsbXEysfG5LXk0M2wuMD9t9bO9qGiu6W2rw0K0dDM1rjQzvKhor6rsdnX3L3h
yf27qqGiyrXO8bLZ1/fBt8+wz+C94brPtcTF4NG10M7KvaOsyrm1w9PQ0ru2qLncwO3Ktbz5vq3R
6Q0KtcTRp9SxsvrJ+rvtyLu/qsDKoaK2+sS/0rvQwrXEuNC+9aGjxeDRtbfnuPHJ7sjrx7Oz9qGi
zPXA7cflzvqhor/OzMPG+LfVx+HLyaOsDQrKtdW90NTHv6GjDQq22Ma9wM/KpsrH0rvOu8nu29rD
8cbztcTTxdDjuN+y47ncwO3V36Os1NrG89K1yty087u3vrPTsM/so6zQ7bbgxvPStdP2tb3Oo7v6
o6wNCrbYxr3Az8qmwdnOo8raw/zG89K1uN+53KOs1NrG89K118q98LbMyLGjrMrQs6G33bbuvPXJ
2bXEx+m/9s/Co6zTw8fQus/G89K1yrUNCrzKtcS53MDtt73KvbrNv8bRp7XEudzA7be9t6ijrLDv
1vrBy7bgvNLD8cbztsi5/cTRudijrNPJ09q22Ma9wM/KptPQvc/Hv7XExvMNCtK1stnX98q1vPnE
3MGmus29z7rDtcTA7cLbuaa116Osv86zzLC4wP3V5sq1oaLPyrvux9LT0Mq108PQ1KOsuPy808z5
vfzG89K1yrUNCrzKo6zTrrXD0afUscPHtcTIz7/JoaMNCtb3tPK/zrPMo7oNCqG2vqvD7tPF1sq/
zbunt/7O8dPrv827p822y9+horGn1Lm0psDtvLzHyczhyf2htw0KobbI57rO09DQp7SmwO2/zbun
zbbL36G3ICAgICAgIKG21rDStbuvoaqhqrPJvs3KwtK1w9jK6bXEvfDUv7PXobcNCqG2xvPStdDQ
1f653MDtz7XB0L/Os8yhtyAgICAgICChtsnMzvG5q87E0LTX96G3ICAgICAgDQqhtsjLwabXytS0
udzA7cq1zvHPtcHQv86zzKGtobcgobbT0NCnubXNqLy8x8mht6GiDQqhtsjnus7T0NCntPjB7MTj
tcSyv8r0obcgICAgICAgobbG89K1xNrRtcqmxeDRtbywxeDRtczlz7W9qMGiobcNCqG2vsXQzcjL
uPHT67ncwO2htyAgICAgICAgICAgICChttPF0OPUsbmk0MTMrNPrzcW2072oyeihtw0KobbJzM7x
wPHSx9Pr1rDStdDOz/Ohtw0KDQqyv7fWxeDRtbn9tcTG89K1DQq12LL60rWjusfas8+077n6vMq/
2LnJvK/NxaOot7+12LL6o6mju8nu29rMqbi7u6q12LL6o7uzpLPHzu/StaO7t/DJvc3yv8bO79K1
o7sNCrar3bi7476wtdiy+qO7ufPR9LzS0/e12LL6o7u547artPO6vbXYsvqju8nHzbfSy7uqtdiy
+qO7s8m2vMDWsLK+07XYsvqhos7v0rWjuw0KuKO9qNTGtqW12LL6o7vW2Mfsu6q2vLXYsvqhraGt
DQoNCtbG1OzStaO6uLvKv7+1vK/NxaOoye7b2qGisbG+qaGizOy98qOpo7vBqtLmtO+/xry809DP
3rmry76ju7e91f3OorXn19PT0M/euasNCsu+o7vMqNfKtcKwrrXn19Oju7HIv8u157PYo7vJ7tva
uPHI8MbVteez2KO71tDFtbXnu7Cju9bQ0+7UqtK7yv3C67/GvLzT0M/euasNCsu+o7vJ7tvazOy7
+bXnxviju8nu29q5+sGi1sfE3LXnwaa/xry809DP3rmry76ju9Hv1t3Rx8bVxvuztaO70e/W3bGm
uuq8r83Foa2hrQ0KDQrG5Mv8o7rJ7tvauauwss+1zbOju8nu29rIvMb4vK/NxaO7ye7b2rn6zai8
r83FoaLEz7e9tefN+KGi1eO9rdLGtq/NqNDFo7vJz7qjDQrNqNPDtPPQy8b7s7W8r83Fo7u549bd
u+O34cX0xvuztTRTteqju9bQufrG89K1tPPRp6Ooye7b2srQ1rDStb6twO2jqaO7ufPW3bzSDQrT
99ewys6horPJtrzFqdK10vjQ0KO7ye7b2taw0rXRtcG30afUuqO7yb3O98yr1K29+snM0vjQ0KO7
yb3O98yr1K3FqbTl0MXTw8nno7sNCrnjzvexsbqjwsPTzrTT0rXIy9SxxeDRtaOovsa16rH2ud2h
osLD0NDJ56Opoa2hrQ0KqaWppamlqaWppamlqaWppamlqaWppamlqaWppamlqaWppamlqaWppaml
qaWppamlqaWppamlqaWppamlqaWppamlqaWppamlqaWppQ==
--=_NextPart_2rfkindysadvnqw3nerasdf--