[73814] in Hotline Meeting
Re: Case 525373: Printer needs attention.
daemon@ATHENA.MIT.EDU (adolan@MIT.EDU)
Wed Mar 17 19:38:57 2004
From: adolan@MIT.EDU
Message-ID: <1079570319.4058ef8fe7a1b@webmail.mit.edu>
Date: Wed, 17 Mar 2004 19:38:39 -0500
To: hotline@mit.edu
In-Reply-To: <16196678.1079550753816.JavaMail.root@sheep.mit.edu>
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Many thanks for your continuing efforts! Yes, the printer output is much
improved, although I do notice small splotches on the back from time to time.
Should I write an email to Carly? :-)
........Allison
Quoting hotline@MIT.EDU:
> Allison:
>
> After the past few days, I feel like I'm a keystone cop and HP is a
> stripe-clad robber. They sent the drum kit - sans tray - AGAIN. So I spent
> another hour on the phone, being transferred around and repeating my name and
> tech ID and phone number ad nauseum. And then, finally, I received a definite
> resolution:
>
> "That part is not orderable."
>
> I asked the guy, after all we've been through, to send me either the tray
> from his printer or the empty tin from his takeout, either of which would be
> better than the nothing that we have. Surprisingly, he declined.
>
> I stopped by your office today with the tray from our printer, just to make
> sure it fits. It does, however we cannot do without it, either. So my next
> step is to call HP Corporate.
>
> Profuse apologies for the delays and confusion. I do hope that the
> vacuuming/leaky toner change has alleviated the problem somewhat. In the
> meantime, we'll keep hunting...
>
> PC Service
>
> [3/17/2004 14:12:33 panza Comment]
>
> ===========================================================
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