[73612] in Hotline Meeting
Re: Fwd: Case 525373: Printer needs attention.
daemon@ATHENA.MIT.EDU (Andrea Quinn)
Thu Mar 11 16:30:19 2004
Message-Id: <5.2.1.1.2.20040311162721.01d78ce8@hesiod>
Date: Thu, 11 Mar 2004 16:32:27 -0500
To: "Allison F. Dolan" <adolan@mit.edu>
From: Andrea Quinn <aquinn@MIT.EDU>
Cc: e19site@mit.edu, hotline@mit.edu
In-Reply-To: <p05010470bc76754b1607@[18.142.0.196]>
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
I'm not really sure what they're talking about?? I looked in a spare drum
kit we have here in the office and I don't see any tray that goes along
with. Someone will be either contacting me or will come out again tomorrow
to see if we can figure it out.
I will let you know.
thanks,
Andrea
At 02:58 PM 3/11/2004 -0500, you wrote:
>Followup on my printer - do you recall seeing a tray in a toner cartridge kit?
>
>
>>X-Sieve: CMU Sieve 2.2
>>Date: Thu, 11 Mar 2004 14:21:51 -0500 (EST)
>>From: hotline@MIT.EDU
>>To: ADOLAN@mit.edu
>>Subject: Case 525373: Printer needs attention.
>>X-Case-ID: 525373
>>X-Casetracker-Auto-Reply: time_pid
>>X-Spam-Score: -4.74
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>>X-Scanned-By: MIMEDefang 2.28 (www . roaringpenguin . com / mimedefang)
>>
>>Allison:
>>
>>I just got off the phone with HP. Apparently the toner collection tray
>>comes with the drum kit, which you can order from office depot (we can't
>>compete with their prices). You may, in fact, have one in your supply
>>closet. The part is C4195A. I had no recollection of these trays being in
>>the kits, but the HP service person (who had the same reservation as I),
>>double-checked and assures me it is in there.
>>
>>If you would like me to come by and install the tray once you have one,
>>let us know.
>>
>>PC Service
>>
>>[3/11/2004 14:21:51 panza Comment]
>>
>>===========================================================
>>Please retain the case reference in the subject line for future replies
>>associated with this case
>>
>>Case History
>>==================
>>
>>3/09/2004 11:56:34 daemon Email Received
>>
>>Date: Tue, 9 Mar 2004 11:56:26 -0500
>>To: pcservice@MIT.EDU
>>From: "Allison F. Dolan" <adolan@MIT.EDU>
>>Cc:
>>Subject: Printer needs attention.
>>
>>
>>>
>>>
>>>My printer seems to be spilling toner (someone other than me
>>>recently changed toner cartridges). HP printer laserjet 4500N
>>>
>>>Is this something you could look at/clean up?
>>>
>>>
>>>*******************************************************
>>>Allison F. Dolan
>>>Director, Telephony [and] IS&T Shared Services
>>>Information Services and Technology (IS&T)
>>>MIT Bldg E19-741
>>>
>>>Cambridge MA 02139-4307
>>>
>>>Phone: (617) 252-1461 Fax: (617) 253 8000
>>
>>
>>
>>3/09/2004 13:19:21 panza Comment
>>
>>Allison:
>>
>>I'd be happy to come by. Unfortunately, with some training that is going
>>on this week, I will not be able to make there until Thursday a.m.
>>
>>If you have any further questions or concerns, please give us a ring. Thanks.
>>
>>PC Service
>>
>>3/09/2004 13:19:21 panza Email Sent
>>
>>(Through the web interface)
>>To: ADOLAN@MIT.EDU
>>Cc:
>>Bcc: Subject: Case 525373: Printer needs attention.
>>Contents: Entire case history
>>
>>
>>3/11/2004 12:52:44 panza Comment
>>
>>Allison:
>>
>>I came by this morning and looked at your printer. I vacuumed out the
>>existing spillage, and I tested each cartridge, determining that the Cyan
>>was bad (leaking). I replaced the cartridge and left the bad one with one
>>of your office mates. Also, I noticed that your printer does not seem to
>>have the tray to catch excess toner dust that most, if not all, color
>>printers have. The part does not show up on the HP website, so I will be
>>calling them today for price/availability information. I will contact you
>>with a quote.
>>
>>Thanks.
>>
>>3/11/2004 12:52:45 panza Email Sent
>>
>>(Through the web interface)
>>To: ADOLAN@MIT.EDU
>>Cc:
>>Bcc: PANZA@MIT.EDU
>>Subject: Case 525373: Printer needs attention.
>>Contents: Last history entry only
>>
>>
>>3/11/2004 14:21:50 panza Comment
>>
>>Allison:
>>
>>I just got off the phone with HP. Apparently the toner collection tray
>>comes with the drum kit, which you can order from office depot (we can't
>>compete with their prices). You may, in fact, have one in your supply
>>closet. The part is C4195A. I had no recollection of these trays being in
>>the kits, but the HP service person (who had the same reservation as I),
>>double-checked and assures me it is in there.
>>
>>If you would like me to come by and install the tray once you have one,
>>let us know.
>>
>>PC Service
