[73101] in Hotline Meeting
Case 512329: printer SIDNEY, NW86-158
daemon@ATHENA.MIT.EDU (hotline@MIT.EDU)
Tue Mar 2 10:17:20 2004
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Date: Tue, 2 Mar 2004 10:17:10 -0500 (EST)
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faulty fuser and bare rollers have been replace. machine now performing optimally.
pc service
[3/02/2004 10:17:10 panza Comment]
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Case History
==================
2/21/2004 17:28:53 daemon Email Received
Date: Sat, 21 Feb 2004 17:28:42 -0500
To: hotline@MIT.EDU
From: dstrat@MIT.EDU
Cc:
Subject: printer SIDNEY, NW86-158
Hi,
If you open the left door on SIDNEY (a HP LJ 8150), you will notice that one of
the two supporting guides that help direct paper is loose. For this reason (or
maybe some other reason), we are frequently experiencing paper jams in that
area of the printer.
Sincerely,
Dan.
2/21/2004 17:44:46 www Client added Web Entry
Also, when feeding from paper tray 3, the printer jams more often than not.
Thanks!
2/27/2004 14:08:30 larugsi Comment
Have spoken to Dan regarding this complaint and he states that something is loose in the fusing unit area, which causes the jams. Have forwarded to pcservice.
--Lou
2/27/2004 14:08:30 larugsi Other
Category changed from Hotline:Hardware to PC-Service
3/02/2004 10:17:09 panza Comment
faulty fuser and bare rollers have been replace. machine now performing optimally.
pc service
3/02/2004 10:17:09 panza Closed Case
Case closed.
